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Senior Business Analyst

Georgia Tek Systems

  • Houston, TX
  • 8 days ago

    Highlights

    Senior BA | Digital Self-Service | Customer Journey | AI/ML | Chatbots | Agile | User Stories | Product Backlog | UAT | Stakeholder Management . Analyze end-to-end customer journeys to identify friction points and opportunities for improved digital adoption and customer experience.

    Numbers & Facts

    LocationHouston, TX

    Description

    Senior Business Analyst – Digital Self-Service & AI
    Location: Houston, TX – 4 Days Onsite
    Rate: DOE
    Experience: 8+ Years


    Key Responsibilities
    • Lead requirements analysis for omnichannel self-service platforms, including web, mobile applications, and chatbots.
    • Support features related to account management, billing, service requests, issue resolution, and personalization.
    • Analyze end-to-end customer journeys to identify friction points and opportunities for improved digital adoption and customer experience.
    • Partner with Product, UX, Data, and business stakeholders to develop user stories, acceptance criteria, and success metrics.
    • Identify and define use cases for AI/ML, including conversational AI, virtual assistants, predictive insights, recommendations, automation, and sentiment analysis.
    • Translate complex AI concepts into clear business and functional requirements.
    • Contribute to product vision, roadmap, backlog prioritization, and refinement.
    • Serve as the liaison between business stakeholders and technical teams throughout Agile delivery.
    • Support Sprint Planning, UAT/PAT, backlog management, risk management, and production readiness.
    • Ensure solutions align with customer experience objectives and measurable business outcomes.

    Required Skills
    • 8+ years of Business Analyst experience, including 2+ years in a Senior/Lead BA role.
    • Experience with customer-facing digital platforms, self-service websites, portals, or mobile applications.
    • Hands-on experience with AI-enabled digital solutions, such as:
      • Conversational AI / Chatbots
      • Intelligent Automation / Workflows
      • Predictive Analytics / Recommendations
      • Personalization / Decision Engines
    • Strong experience with Agile/Scrum/Kanban, user stories, acceptance criteria, and backlog management.
    • Strong customer journey analysis and digital experience expertise.
    • Excellent stakeholder management, facilitation, communication, and requirements documentation skills.
    • Ability to translate business needs and AI capabilities into functional requirements.
    • Experience working with Product, UX, Data, and Engineering teams.
    Key Skills
    Senior BA | Digital Self-Service | Customer Journey | AI/ML | Chatbots | Agile | User Stories | Product Backlog | UAT | Stakeholder Management

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