Job Title: Senior Business Analyst (BA)
Primary Work Location: Hybrid 2 3 days per week at the Baltimore Office, 201 West Preston Street, Baltimore, MD 21201, or a delegated satellite location
Location: Baltimore, Maryland
Pay Rate: $50 $55/hour on W2
Key Responsibilities
- Lead business analysis activities for major IT development and modernization projects.
- Analyze existing business processes and identify opportunities for improvement, optimization, and automation.
- Conduct current-state assessments and document existing business operations and workflows.
- Work closely with business stakeholders, project teams, technical teams, facility teams, and external stakeholders to understand business needs.
- Elicit, document, analyze, validate, and manage business and system requirements.
- Translate business needs into clear, actionable functional requirements and solution specifications.
- Facilitate stakeholder meetings, requirements-gathering sessions, interviews, and workshops.
- Develop and maintain business process models, workflow diagrams, requirements documentation, and related business analysis artifacts.
- Identify gaps between current-state processes and desired future-state operations.
- Develop recommendations and solutions that align technology implementations with business objectives.
- Ensure requirements are complete, accurate, traceable, and aligned with project goals.
- Collaborate with technical teams to ensure that requirements are properly understood and implemented.
- Support the evaluation and implementation of solutions designed to address identified business needs.
- Review proposed solutions and provide feedback regarding business functionality, usability, and process alignment.
- Assist with testing activities, including development and review of test scenarios, test cases, and acceptance criteria.
- Support user acceptance testing (UAT) and assist business stakeholders in validating implemented solutions.
- Identify risks, issues, dependencies, and impacts associated with business processes and proposed solutions.
- Work across multiple projects and business units when required based on workload, allocation, and specialization.
- Promote business analysis best practices and consistent methodologies across MDH projects.
- Prepare presentations, status updates, process documentation, and other project deliverables as required.
- Support project managers and project teams throughout the full project lifecycle.
- Perform other business analysis activities as needed to support MDH's modernization initiatives.
Required Skills and Qualifications
- Strong business analysis and analytical skills.
- Demonstrated experience analyzing and improving complex business processes.
- Experience conducting current-state and future-state assessments.
- Strong experience gathering, documenting, analyzing, and validating business and system requirements.
- Experience with business process modeling and workflow documentation.
- Excellent written and verbal communication skills.
- Strong stakeholder management and facilitation skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently as well as collaboratively within cross-functional project teams.
- Experience managing multiple priorities and working across multiple projects or business units.
- Proficiency with relevant business analysis, documentation, diagramming, and project management software tools.
- Ability to understand complex business and technology environments and translate business needs into practical technology solutions.
Preferred Experience
- Experience working on large-scale IT modernization or transformation initiatives.
- Experience with healthcare or public-sector systems.
- Experience with case management system implementations.
- Experience with Electronic Health Records (EHR) implementations.
- Experience with licensing, registry, or other enterprise systems.
- Experience working with complex, highly integrated technology environments.
- Experience supporting government or state-agency IT projects.
- Experience working with multiple stakeholder groups and organizational units.
- Experience with Agile and/or traditional SDLC methodologies.