Brokerage, Business Growth, Business Support, Customer Relations, Customer Support/Service, Leadership, Needs Assessment, Negotiation Skills, Philosophy, Risk, Risk Management, Sales Management, Service Delivery, Strategic Planning, Team Player, Training/Teaching
About Lockton Northeast:
For the Northeast Series, you'll find our people in the metropolitan areas spanning Washington DC, Philadelphia, New York City, Hartford, Norwalk, Boston, and Portland ME. With our unmatched work ethic, and an ability to go above and beyond to make a difference for our clients, the Northeast continues to experience double-digit (organic!) growth.
We offer a flexible & hybrid work environment that allows our Associates to split their time between in-person and remote.
Position Overview:
The Senior Broker (Client Manager) is at the forefront of our Lockton Northeast Client Engagement strategy. This position executes global strategies across lines of business, ensuring alignment with clients overall strategies. The primary responsibility is to provide strategic and tactical support while delivering exceptional day-to-day service. The goal is to establish trusted relationships with clients and support their business objectives effectively.
Core Responsibilities:
- Provide visible leadership internally and externally.
- Cultivate relationships with senior client representatives and buyers, understanding their business needs to provide strategic advice.
- Maintain overall responsibility for the renewal process, day-to-day service delivery, and Lockton Global communication.
- Utilize analytics to develop risk strategies, support negotiations, and assist clients in making informed decisions.
- Collaborate with client executives and producers to optimize service delivery and expand business.
- Support team training and development efforts, investing in the growth of all associates.
- Architect and execute global client service plans, establishing standards aligned with client global risk management philosophy.
- Deliver thought leadership in the global risk arena and leverage Locktons global capabilities to benefit clients.
- Cultivate long-term, trusted advisor relationships with clients, producers, and associates to support business growth.
- Drive accountability for execution by empowering and delegating tasks to supporting associates within the Lockton Global Solutions team.
- Adhere to Lockton cultural values and foster a respectful and collaborative work environment.