The Opportunity: Senior Billing Analyst
Email resumes to: Hayley.christina@capstonesp.com
Position Summary
We're seeking a detail-oriented, numbers-savvy Global Billing Analyst to support the full order-to-cash process across international operations. This position plays a vital role in managing billing workflows, supporting financial accuracy, and ensuring a smooth customer experience. As part of a distributed global team, this role requires flexibility, precision, and strong collaboration skills. This is a hands-on position within a global finance team, responsible for billing, collections, and accounts receivable activities. You’ll work cross-functionally with teams across regions and time zones, ensuring timely, accurate, and compliant invoicing processes.
Job Responsibilities
- Manage billing operations from invoice creation to payment tracking across multiple markets and currencies.
- Submit invoices through client billing platforms and ensure alignment with contract terms, tax regulations, and internal policies.
- Process adjustments such as time and cost reallocations, write-offs, and discounts, ensuring appropriate approvals are documented.
- Maintain accurate records and audit trails in accordance with internal standards and regulatory requirements.
- Act as the main contact for internal teams and external clients on billing-related inquiries, ensuring timely issue resolution.
- Reconcile account discrepancies, investigate client disputes, and support collections as needed.
- Generate reports (e.g., aging reports, cash flow projections, billing audits) to support internal decision-making.
- Contribute to process improvement initiatives aimed at optimizing billing workflows and financial controls.
- Train and support new team members as required.
Required Qualifications
- Strong numeracy and reconciliation skills; confident working with financial data.
- Proficiency in Microsoft Excel and Word.
- Comfortable working flexible hours, including occasional off-hours support.
- Clear and professional communication skills; able to work effectively with cross-functional stakeholders across regions.
- Strong organizational and time management abilities with a focus on results and meeting deadlines.
- A proactive approach to identifying inefficiencies and suggesting process improvements.
- Previous experience in a shared services or global operations environment.
- Familiarity with billing systems and procedures.
- Experience using enterprise billing platforms (e.g., 3E or similar tools) in a professional services or complex billing environment.