Job Descirption :
*Local Candidates Only
Clinet: State Agency: Dept. of Administrative Services (DOAS)
Title: SENIOR BUSINESS ANALYST – WORKDAY BENEFITS INTEGRATION SUPPORT
Workday ERP / Benefits Provider Integrations
Key Responsibilities:
- Analyze and troubleshoot Workday-to-benefits-provider integrations and the data exchanged between systems.
- Trace employee lifecycle, benefits, and payroll-related transactions end-to-end, including hires, transfers, job changes, compensation changes, payroll events, terminations, and other transactions affecting benefit eligibility, enrollment, contributions, or reporting.
- Investigate reported discrepancies and determine the root cause: data issue, Workday configuration, benefit plan configuration, integration logic or mapping, timing or processing issue, provider-side processing, or expected system behavior.
- Review integration outputs, inbound and outbound files or messages, logs, reports, Workday transactions, and provider responses to identify where an issue originates.
- Work with benefits and retirement subject matter experts to understand applicable business rules, expected results, and business impact.
- Collaborate with Workday functional teams, developers, integration teams, benefit providers, vendors, and other stakeholders to validate findings and implement or recommend corrective actions.
- Document root-cause analysis, findings, business rules, and recommended resolutions in a format that can be understood by both technical and business audiences.
- Help distinguish true defects from situations in which systems are operating as configured but the resulting behavior, business rule, or data relationship was not previously understood.
- Develop and maintain end-to-end data flow diagrams showing how key employee, payroll, retirement, and benefits transactions move through Workday integrations to external benefits providers.
Required Qualifications:
- Demonstrated experience as a Business Analyst supporting HCM ERP implementations, production stabilization, or complex system integrations.
- Strong analytical and troubleshooting skills, with the ability to follow data and transactions across multiple systems and organizations.
- Experience analyzing integration data, mappings, transformation rules, logs, reports, or similar technical artifacts.
- Ability to understand complex business processes and translate business questions into specific technical or functional investigations.
- Strong communication skills and the ability to explain complex findings clearly to both technical and non-technical stakeholders.
- Ability to work independently, organize multiple issues, identify patterns, coordinate across multiple teams, and drive problems to resolution.
Expected Deliverables:
- Root-cause analysis and resolution recommendations for reported integration issues.
- Clear documentation of data flows, transaction behavior, system dependencies, and relevant business rules.
- Issue tracking and status updates for assigned integration problems.
- Validation of fixes and confirmation that corrected transactions produce the expected results across Workday and the applicable benefit provider.
- Recommendations for configuration, integration, process, or data changes where appropriate.
- Identification of recurring issues or patterns that may require broader configuration, integration, or process changes.
- End-to-end data flow diagrams for the integrations and business transactions within scope.
About Us
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