Senior AWS Connect Lead Developer/Engineer

This is a contract position for a Senior AWS Connect Lead Developer/Engineer supporting an enterprise energy company. The role is remote and requires availability during Eastern Time business hours. The engagement is for 12+ months.

As the primary technical owner of an enterprise Amazon Connect platform serving 600+ users, you will drive platform enhancements, lead feature development, manage integrations, troubleshoot production issues, and shape the platform's evolution. This is a hands-on development role in which you will partner directly with business stakeholders to translate requirements into scalable solutions, own initiatives from requirements through design and deployment, and provide technical leadership to supporting development resources.

Responsibilities

• Serve as the lead technical resource and primary owner for the Amazon Connect platform.
• Partner with business stakeholders to gather requirements, identify gaps, and recommend solutions.
• Design, develop, test, deploy, and support Amazon Connect enhancements and new capabilities.
• Build Proofs of Concept (POCs) and provide technical recommendations for future platform growth.
• Lead implementation of new Amazon Connect features and capabilities.
• Troubleshoot complex production issues, perform root cause analysis (RCA), and implement corrective actions.
• Develop and maintain integrations between Amazon Connect and enterprise CRM platforms.
• Collaborate with Salesforce, application development, and infrastructure teams.
• Identify opportunities to leverage AI and automation capabilities within the contact center environment.
• Provide technical leadership and mentorship to supporting development resources.
• Support ongoing platform modernization and enhancement initiatives resulting from business growth and acquisitions.

Qualifications

• Required

• 8+ years of overall software engineering experience.

• 6-8+ years of hands-on Amazon Connect development experience.

• Experience owning and supporting enterprise-scale Amazon Connect environments.

• Strong experience leading projects from solution definition through production deployment.

• Demonstrated experience working directly with business stakeholders and cross-functional teams.

• Deep hands-on experience with Amazon Connect, contact flows, call routing, IVR design and configuration, and advanced voice capabilities.

• Experience with Amazon Connect Contact Lens, call recording and transcription features, Amazon Connect Analytics and Reporting, outbound campaigns, and progressive dialer.

• Strong Python development skills.

• Experience building and maintaining AWS Lambda functions.

• Experience with Amazon S3, DynamoDB, CloudWatch, IAM, and API Gateway.

• Experience integrating Amazon Connect with enterprise CRM platforms.

• Strong understanding of REST APIs and enterprise integrations.

• Ability to define solutions, drive technical decisions, and take ownership of outcomes.

• Strong troubleshooting and production support experience.

• Experience performing root cause analysis and implementing long-term solutions.

• Ability to manage projects through the full software development lifecycle.

• Bachelor's degree required.

• Preferred

• AWS Certifications.

• Salesforce integration experience.

• Experience with Amazon Kinesis Data Streams and Firehose.

• Experience with Contact Trace Records (CTR) processing.

• Familiarity with AWS CLI.

• Experience with Amazon Bedrock and Amazon Polly.

• Salesforce Service Cloud knowledge.

• Experience implementing AI-powered contact center capabilities.

• Master's degree.