Senior AWS Connect Architect

Job Summary:
We are seeking a Senior AWS Connect Architect to lead the design and delivery of enterprise-grade contact center solutions. The ideal candidate has deep expertise in Amazon Connect, AWS cloud services, and telephony systems, with a strong preference for healthcare industry experience.

Key Responsibilities:

• Architect and deliver scalable, secure Amazon Connect solutions (IVR, routing, omnichannel)

• Integrate Amazon Connect with CRMs and healthcare systems

• Leverage AWS services (Lambda, Lex, Kinesis, DynamoDB, S3) to build intelligent workflows

• Ensure solutions meet HIPAA and compliance standards

• Guide engineering teams, provide technical leadership, and define best practices

• Optimize performance, reliability, and security of contact center platforms

Required Skills:

• 10+ years in IT architecture, 4+ years in Amazon Connect or cloud contact centers

• Strong AWS expertise (Lambda, S3, CloudWatch, API Gateway, IAM)

• Solid understanding of telephony, SIP, IVR, and contact center operations

• Proven ability to design secure, scalable cloud architectures

• Excellent communication and stakeholder leadership skills

Preferred:

• Healthcare industry experience (HIPAA, PHI handling)

• AWS Solutions Architect Professional certification

• Experience with AI/ML features, Infrastructure as Code (CloudFormation/Terraform)