Senior Associate, Large Parcel Brand Channel Ops Support

The Wayfair Professional BrandOps team is seeking a highly organized and execution-driven Senior Associate to accelerate large-order performance and cross-functional orchestration across our B2B business. This role will focus on driving end-to-end coordination of complex high-value orders while identifying and implementing scalable process improvements.This individual will operate at the center of Sales Supply Chain Supplier Operations Service and Tech to proactively manage risk improve on-time performance and enhance profitability across large B2B projects. The role requires structured problem-solving strong cross-functional influence and the ability to translate customer needs into operational execution plans.

What you will do

Own cross-functional orchestration of complex B2B large orders multi-SKU singlemulti-destination high GRS from order placement through delivery

Proactively identify fulfillment inventory supplier and delivery risks drive mitigation plans to minimize customer impact

Partner with Sales to translate project requirements delivery preferences consolidation install timing into executable operational plans

Lead cross-functional working sessions to resolve execution gaps across Supply Chain CastleGate Supplier Ops and Service

Track key large-order performance metrics on-time delivery fill rate cost-to-serve margin impact and escalate risks with clear recommendations

Conduct root cause analyses on failed or escalated projects and implement corrective process improvements

Document and standardize playbooks for repeatable large-order archetypes

Partner with B2B Ops leader to surface roadmap priorities to Product and Tech that improve large-order visibility orchestration and scalability

What youll need

2 years of experience in operations supply chain consulting program management or complex project execution

Demonstrated ability to drive cross-functional initiatives in ambiguous fast-paced environments

Strong structured problem-solving skills and ability to manage multiple stakeholders

Comfort working with data to inform decisions and quantify performance impact

Clear executive-level written and verbal communication skills

High ownership mindset with strong attention to detail

Bachelors degree required

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals including individuals with disabilities. As part of this commitment Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.

No matter who you are Wayfair is a place you can call home. Were a community of innovators risk-takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and well-positioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.

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