Highlights
Focusing on conversational AI, scalability, and platform stability, this role ensures the completeness and integrity of system architecture by addressing stakeholder concerns, making technical trade-offs, and driving solutions for major initiatives (e.g., GECX, Dialogflow, AI Agents, and Genesys integration). The Senior Architect leverages deep expertise in Google Cloud Platform (GCP) and modern web technologies to enable robust business processes, guides technical teams through mentorship, and maintains cutting-edge knowledge of emerging AI and cloud trends.
Numbers & Facts
| Location | Pittsburgh, PA (Remote) |
| Industry | Computer/IT Services |
| Company Size | 1 to 9 employees |
| Year Founded | 2016 |
| Website | https://www.shglobalsolutions.com |
Description
Job Title: Senior Architect (Chat Platform)
Job Location: Remote
Project Duration: 12 months with possible extension
JOB PROFILE SUMMARY
This job takes a lead role in designing, developing, implementing, supporting, and optimizing complex architecture strategies specifically for the enterprise Chat Platform. Focusing on conversational AI, scalability, and platform stability, this role ensures the completeness and integrity of system architecture by addressing stakeholder concerns, making technical trade-offs, and driving solutions for major initiatives (e.g., GECX, Dialogflow, AI Agents, and Genesys integration). The Senior Architect leverages deep expertise in Google Cloud Platform (GCP) and modern web technologies to enable robust business processes, guides technical teams through mentorship, and maintains cutting-edge knowledge of emerging AI and cloud trends.
ESSENTIAL RESPONSIBILITIES
Lead Architecture Design & Strategy: Take a lead role in specifying and designing large, complex architectures, solutions, and infrastructure elements for the Chat Platform. Focus on new feature delivery, high platform availability, low latency, and long-term scalability.
Conversational AI & Cloud Implementation: Drive the effective application of modern cloud-native technologies (e.g., GCP services, TypeScript, Node.js, Dialogflow, Gemini Enterprise for Customer Experience - GECX) in solution development, ensuring practicality, fitness for purpose, and optimal resource utilization.
Strategic Technical Decision-Making: Ensure the integrity of distributed system architectures by connecting stakeholder views, reconciling conflicting concerns, and providing definitive technical direction for initiatives such as IVA Voice, AI Agents, and Contact Center integrations (e.g., Genesys).
Technical Guidance & Mentorship: Provide expert technical advice, coaching, and mentorship to engineers, developers, and team members. Foster a high-quality development environment and drive engineering best practices across the chat ecosystem.
Problem Resolution & Process Improvement: Lead the resolution of complex architectural and technical challenges within the Chat Platform. Identify, propose, initiate, and lead significant improvement programs to enhance system reliability and performance.
Requirements Definition & Communication: Select and use advanced tools and methods to establish, clarify, and communicate functional and non-functional requirements for the platform's systems and users. Bridge technical and non-technical stakeholder groups effectively.
Emerging Technology Evaluation: Maintain in-depth knowledge of emerging technologies—particularly in AI/ML, cloud infrastructure, and conversational interfaces—to inform architecture development and align technical roadmaps with business strategy.
QUALIFICATIONS
Education
Required: Bachelor’s Degree in Information Technology, Computer Science, or a closely related discipline.
Preferred: Master’s Degree in a related field.
Experience
Required:
Minimum 5+ years of experience working in an IT discipline (software engineering, system architecture, or cloud infrastructure).
Minimum 5+ years of experience partnering with business disciplines to translate business capabilities into technical requirements.
Preferred:
Hands-on experience architecting and implementing Conversational AI platforms, particularly within Google Cloud's ecosystem (Dialogflow, GECX, AI Agents)
Experience integrating chat platforms with enterprise contact center solutions (e.g., Genesys).
Health Insurance or regulated industry business knowledge.
Technical Skills & Stack (Chat Platform Focus)
Cloud & Infrastructure: Google Cloud Platform (GCP) expertise (Cloud Run, Pub/Sub, Firestore, BigQuery, etc.), Cloud-Native Architecture, Terraform / Infrastructure as Code.
Conversational AI & Integrations: Gemini Enterprise for Customer Experience (GECX), Google Dialogflow, AI Agents, IVA Voice, Genesys Integration.
Backend & Web Technologies: TypeScript, Node.js, WebSockets, Distributed Systems Design.
Engineering Practices: CI/CD pipelines, comprehensive observability/monitoring/logging strategies, high-throughput/low-latency system design, application security, and authentication patterns.
Certifications
Preferred:
Google Cloud Architect Certification
Enterprise Architect (SCEA)
Project Management / Agile Certifications
Job Location: Remote
Project Duration: 12 months with possible extension
JOB PROFILE SUMMARY
This job takes a lead role in designing, developing, implementing, supporting, and optimizing complex architecture strategies specifically for the enterprise Chat Platform. Focusing on conversational AI, scalability, and platform stability, this role ensures the completeness and integrity of system architecture by addressing stakeholder concerns, making technical trade-offs, and driving solutions for major initiatives (e.g., GECX, Dialogflow, AI Agents, and Genesys integration). The Senior Architect leverages deep expertise in Google Cloud Platform (GCP) and modern web technologies to enable robust business processes, guides technical teams through mentorship, and maintains cutting-edge knowledge of emerging AI and cloud trends.
ESSENTIAL RESPONSIBILITIES
Lead Architecture Design & Strategy: Take a lead role in specifying and designing large, complex architectures, solutions, and infrastructure elements for the Chat Platform. Focus on new feature delivery, high platform availability, low latency, and long-term scalability.
Conversational AI & Cloud Implementation: Drive the effective application of modern cloud-native technologies (e.g., GCP services, TypeScript, Node.js, Dialogflow, Gemini Enterprise for Customer Experience - GECX) in solution development, ensuring practicality, fitness for purpose, and optimal resource utilization.
Strategic Technical Decision-Making: Ensure the integrity of distributed system architectures by connecting stakeholder views, reconciling conflicting concerns, and providing definitive technical direction for initiatives such as IVA Voice, AI Agents, and Contact Center integrations (e.g., Genesys).
Technical Guidance & Mentorship: Provide expert technical advice, coaching, and mentorship to engineers, developers, and team members. Foster a high-quality development environment and drive engineering best practices across the chat ecosystem.
Problem Resolution & Process Improvement: Lead the resolution of complex architectural and technical challenges within the Chat Platform. Identify, propose, initiate, and lead significant improvement programs to enhance system reliability and performance.
Requirements Definition & Communication: Select and use advanced tools and methods to establish, clarify, and communicate functional and non-functional requirements for the platform's systems and users. Bridge technical and non-technical stakeholder groups effectively.
Emerging Technology Evaluation: Maintain in-depth knowledge of emerging technologies—particularly in AI/ML, cloud infrastructure, and conversational interfaces—to inform architecture development and align technical roadmaps with business strategy.
QUALIFICATIONS
Education
Required: Bachelor’s Degree in Information Technology, Computer Science, or a closely related discipline.
Preferred: Master’s Degree in a related field.
Experience
Required:
Minimum 5+ years of experience working in an IT discipline (software engineering, system architecture, or cloud infrastructure).
Minimum 5+ years of experience partnering with business disciplines to translate business capabilities into technical requirements.
Preferred:
Hands-on experience architecting and implementing Conversational AI platforms, particularly within Google Cloud's ecosystem (Dialogflow, GECX, AI Agents)
Experience integrating chat platforms with enterprise contact center solutions (e.g., Genesys).
Health Insurance or regulated industry business knowledge.
Technical Skills & Stack (Chat Platform Focus)
Cloud & Infrastructure: Google Cloud Platform (GCP) expertise (Cloud Run, Pub/Sub, Firestore, BigQuery, etc.), Cloud-Native Architecture, Terraform / Infrastructure as Code.
Conversational AI & Integrations: Gemini Enterprise for Customer Experience (GECX), Google Dialogflow, AI Agents, IVA Voice, Genesys Integration.
Backend & Web Technologies: TypeScript, Node.js, WebSockets, Distributed Systems Design.
Engineering Practices: CI/CD pipelines, comprehensive observability/monitoring/logging strategies, high-throughput/low-latency system design, application security, and authentication patterns.
Certifications
Preferred:
Google Cloud Architect Certification
Enterprise Architect (SCEA)
Project Management / Agile Certifications
About Company
SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:
● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems
● Professional program and project management services for large and complex projects
● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)
Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies. Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.