Senior Application Support Engineer

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Senior Application Support Engineer

Remote in Georgia, & 3 others

Application Support& 7 others

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We are seeking a highly skilled and proactive Senior Application Support Engineer to ensure seamless operation and optimization of business application services. Join our team to play a crucial role in maintaining reliability, driving continuous improvement and delivering high-quality support for our technology-driven environment.

Responsibilities

• Ensure timely resolution of issues to maintain smooth business application service operations

• Facilitate the successful transition of application features from development to production environments

• Develop and implement initiatives to improve and optimize application service operations

• Assist in automating manual activities to enhance service consistency and efficiency for end-users

• Communicate effectively with stakeholders during incident and problem management

• Manage escalations related to operational topics

• Collaborate with multiple teams to align with Agile frameworks like Kanban, SAFe or SCRUM

• Oversee release management and foster engineering alignment within Agile delivery practices

Requirements

• 3+ years of experience in Collibra or Collibra workflow scripting

• Proficiency in relational databases including Microsoft SQL Server (Snowflake is a plus)

• Expertise in incident and problem management for application support

• Background in at least one Enterprise Agile Framework such as Kanban, SAFe or SCRUM

• Strong foundation in Agile delivery with release management and engineering exposure

• Capability to handle and prioritize multiple operations or projects with attention to detail

• English proficiency at B2 level or higher

Nice to have

• Knowledge of cloud services preferably AWS

• Familiarity with CI/CD pipelines and tools like GitLab or Jenkins

• Background in programming languages such as Java and Python

• Understanding of tools like ServiceNow, Jira and Confluence