Position Overview

The Application Development Business Analyst (Senior) supports the New York State of Health (NYSoH) platform by defining, analyzing, and validating business and system requirements for complex application enhancements and multi-system initiatives.

As a senior member of the Business Solutions team, this role leads requirements-gathering activities, collaborates with business and technical stakeholders, and helps ensure solutions are accurate, scalable, compliant, and aligned with NYSoH program objectives. The Senior Business Analyst also mentors junior analysts, supports cross-functional alignment, and develops subject-matter expertise in NYSoH business processes, eligibility rules, enrollment processes, notices, and system behavior.

Key Responsibilities

Strategic Requirements Leadership

• Lead the elicitation, documentation, and validation of business rules, functional requirements, and non-functional requirements for complex enhancements and multi-system initiatives.
• Facilitate requirements workshops, stakeholder interviews, and design walkthroughs to establish clarity and consensus.
• Develop detailed use cases, process flows, data mappings, acceptance criteria, and impact analyses.
• Ensure requirements are complete, traceable, and aligned with program objectives, regulatory requirements, and system constraints.
• Maintain requirements quality throughout the application development lifecycle.

Cross-Functional Collaboration

• Serve as a key liaison between business stakeholders, technical design teams, development teams, QA, and operations.
• Communicate complex system behaviors, technical impacts, and policy interpretations clearly and effectively.
• Support solution design discussions by providing business context, system knowledge, and downstream impact analysis.
• Lead cross-team requirement clarification sessions.
• Proactively identify and resolve requirement ambiguities.

Solution Support, Testing, and Quality Assurance

• Conduct end-to-end business impact assessments for policy changes, defect fixes, and system enhancements.
• Partner with QA teams to validate test coverage and review test scenarios for alignment with business requirements.
• Support user acceptance testing by clarifying requirements, resolving issues, and validating expected system behavior.
• Analyze production issues to determine whether defects result from requirement gaps, design errors, or process issues.
• Support resolution of application and business-process issues throughout delivery and production operations.

Advanced Analysis and Process Improvement

• Develop deep expertise in NYSoH eligibility rules, enrollment processes, notices, and regulatory constraints.
• Conduct root-cause analysis for complex system issues.
• Lead business-side remediation planning.
• Identify opportunities to streamline processes, improve requirement quality, and strengthen cross-team workflows.
• Use approved AI tools to support requirements analysis, scenario modeling, impact detection, and documentation refinement.
• Validate AI-assisted outputs for accuracy, completeness, and compliance.

Mentorship and Business Analysis Leadership

• Mentor junior Business Analysts.
• Promote consistent requirements-engineering practices across the Business Solutions team.
• Provide guidance on requirements documentation, traceability, stakeholder engagement, and application-development processes.
• Serve as a subject-matter resource for NYSoH business processes and system behavior.

Qualifications

Education

• Bachelor’s degree in a relevant technical, analytical, policy, or business field; or an equivalent combination of education and experience. [Required]

Experience

• 6+ years of experience as a Business Analyst in application development or large-scale enterprise environments. [Required]
• Proven experience developing comprehensive functional requirements, business rules, and detailed use cases. [Required]
• Experience supporting complex application enhancements and integrated enterprise systems. [Required]

Skills

• Strong understanding of requirements engineering within Agile frameworks, including user stories, acceptance criteria, backlog grooming, and traceability. [Required]
• Strong requirements elicitation, analysis, documentation, and validation skills. [Required]
• Ability to develop process flows, data mappings, use cases, impact analyses, and acceptance criteria. [Required]
• Strong analytical and root-cause analysis skills. [Required]
• Ability to communicate effectively with both technical and non-technical stakeholders. [Required]
• Ability to facilitate cross-functional discussions and resolve requirement ambiguities. [Required]

Preferred Qualifications

• 2+ years of experience in healthcare, Medicaid, and/or Health Exchange environments.
• In-depth experience with Affordable Care Act eligibility, enrollment, or notices.
• Experience in healthcare, Medicaid, or Health Exchange environments.
• Exposure to state or federal program regulations, with New York State experience strongly preferred.
• Familiarity with multi-tier enterprise systems, service-oriented architecture, and integrated applications.