Senior Application Developer

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, youll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Office of Technology (IOT):

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

Role Overview:

The Senior Application Developer (ServiceNow Developer) provides advanced design, development, and technical leadership for the enterprise ServiceNow platform used across state agencies. This role builds complex workflows, integrations, scoped applications, and automation that support critical IT and business functions. The developer ensures platform reliability, scalability, and security while guiding junior staff, improving processes, and delivering high‑value solutions aligned with organizational strategy.

This is an onsite position in the Office of Technology at the Indiana Government Center in Indianapolis, Indiana.

Salary:

The salary for this position traditionally starts at $70,122.00 but may be commensurate with education or work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

Responsibilities include:

• Architect, design, and develop complex ServiceNow solutions including custom applications, advanced scripting, integrations, automation, and workflows.
• Build and maintain high‑complexity REST/SOAP integrations, MID Server automation, and platform spokes for third‑party tools (such as Genesys, CrowdStrike, Elastic, Entra ID).
• Lead implementation of major enhancements, module deployments, platform upgrades, and modernization initiatives.
• Collaborate with business analysts, project managers, and agency partners to convert requirements into scalable technical designs.
• Develop Glide Scripts, Flow Designer logic, API integrations, UI pages, and secured configurations.
• Conduct code reviews, mentor junior developers, and enforce platform development standards.
• Diagnose and resolve high-impact production issues and ensure platform stability.
• Maintain architectural documentation, technical specifications, and system diagrams.
• Ensure compliance with ITIL, security policies, data governance, and accessibility standards.
• Coordinate with infrastructure, security, and operations teams to support enterprise-wide initiatives.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What Youll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Thorough knowledge of information technology system including software, hardware and their impact on the various components.
• Thorough knowledge of policies, standards, procedures and techniques.
• Thorough knowledge of information technology equipment, operation and capabilities. Ability to establish and maintain a cooperative working relationship with others.
• Ability to develop and execute system backup and recovery procedures and plans.
• Ability to work with other information technology support staff to develop capacity planning.
• Thorough knowledge of installation, maintenance, configuration of system software and system operating systems.
• Thorough knowledge in the use of tools and utilities to perform the system work.
• Thorough knowledge of designing, coding, testing, debugging and documenting system software components.
• Thorough knowledge in performance and tuning techniques.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, at least 7+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Related certifications and coursework may also be considered.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefitw package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 in election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.