Senior Analyst - English, French, Microsoft Windows

Job Description

Senior Analyst - English, French, Microsoft Windows

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

• Exceptional written and oral communication skills. • Exceptional interpersonal skills, with a focus on listening and questioning skills. • Fluent English. • Support for computer hardware and any authorized desktop software • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network • When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members • Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues • Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician • Perform post-resolution follow ups to help requests

Key Responsibilities

• Exceptional written and oral communication skills. • Exceptional interpersonal skills, with a focus on listening and questioning skills. • Fluent English. • Support for computer hardware and any authorized desktop software • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network • When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members • Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues • Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician • Perform post-resolution follow ups to help requests

Skill Requirements

• Exceptional written and oral communication skills. • Exceptional interpersonal skills, with a focus on listening and questioning skills. • Fluent English. • Support for computer hardware and any authorized desktop software • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network • When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members • Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues • Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician • Perform post-resolution follow ups to help requests

Other Requirements

• Exceptional written and oral communication skills. • Exceptional interpersonal skills, with a focus on listening and questioning skills. • Fluent English. • Support for computer hardware and any authorized desktop software • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network • When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members • Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues • Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician • Perform post-resolution follow ups to help requests

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Information at a Glance

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At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.