Senior AI Engineer

Communications is looking for a senior AI Engineer, designing scalable LLM and NLP solutions for high-volume customer interactions. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact.

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Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Role Name: Senior AI Engineer
Work site: Charlotte, US (Onsite)
Duration: 12+ Months

Job Title: **Senior AI Engineer – Onshore**

**Experience:** 12+ Years in AI / ML.

**Role Overview**

Communications is looking for a senior AI Engineer, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems.

**Key Responsibilities**

- Architect and develop AI-driven IVR and conversational systems using Python
- Build NLP models for **text classification and clustering** to support intent detection and call routing
- Perform data analysis using **SQL**
- Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
- Lead development of **agentic AI workflows** for multi-step customer interactions
- Establish **LLMOps best practices**, including monitoring, evaluation, and lifecycle management
- Partner with IVR platform, speech engineering, and product teams
- Mentor offshore and junior AI engineers

**Required Skills & Experience**

- 12+ years of experience in AI / ML
- Very strong proficiency in **Python**
- Proven expertise in **NLP**, including:
- Text classification
- Clustering
- Strong experience in **data analysis using SQL**
- Hands-on experience with **LLMs**:
- Prompt engineering
- Evaluation frameworks
- Retrieval-Augmented Generation (RAG)

**Good to Have**

- Experience with **Agentic AI** and multi-agent orchestration
- Experience with **LLMOps / MLOps** in production environments
- Cloud Experience

**Libraries & Tools**

- **Python / ML:** NumPy, Pandas, Scikit-learn, XGBoost
- **NLP:** spaCy, Hugging Face Transformers, NLTK, Sentence-Transformers
- **LLM Frameworks:** LangChain, LlamaIndex, OpenAI SDK
- **Agentic AI (Good to Have):** LangGraph, AutoGen, CrewAI
- **Data & SQL:** Oracle, MySQL, SQLAlchemy
- **Vector Databases:** FAISS, Pinecone, Weaviate, Qdrant
- **LLMOps / MLOps (Good to Have):** MLflow, Weights & Biases, BentoML, Airflow


Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and let's make it happen.

Best regards,
Juan C. Matus 
Sr. Customer Success Manager