Senior Advisor to the Chief Taxpayer Services

Summary

The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

Learn more about this agency

Summary

The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following location:

Atlanta, GA

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $151,661 - $209,600 per year Pay scale & grade

SL 00

Promotion potential 00

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

• 0301 Miscellaneous Administration And Program

Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Credentialing

Financial disclosure required Yes

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number ST-26-13026361-BP Control number 878969500

This job is open to

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Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency

Current IRS and Treasury Competitive Service employees only.

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Duties

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The incumbent serves as a principle advisor to the Chief and Deputy Chief, Taxpayer Services on a wide range of high-level and sensitive issues and is responsible for providing policy-level technical analysis and advice on tax administration (processing, research, compliance, and customer service) issues.

We strongly encourage applicants to read the entire announcement before submitting their applications.

As the Senior Advisor to the Chief Taxpayer Services your duties and responsibilities include:

• Providing in-depth technical analysis and top-level advice related to short and long range program policies, strategies and objectives for the Chief, Taxpayer Services to implement the overall IRS strategy and vision for taxpayer service and voluntary compliance programs.
• Providing leadership in driving consensus across operating division lines on key issues related to the re-engineering of business practices and procedures necessary to enhance tax administration operations and provides executive direction to systems enhancements that are needed to implement changes in the delivery of products and services to taxpayers.
• Preparing testimony, correspondence and analyses for presentation to Congress or any of several Congressional committees which have legislative interest in the operational or tax administration efforts handled by Taxpayer Services.
• Staying abreast of a broad range of current developments, policy considerations, trends and the internal climate that factor into policies impacting the IRS to assist the Chief, Taxpayer Services in setting priorities and objectives.
• Providing technical advice regarding Taxpayer Services' operations, program controls, filing season requirements, and customer service program activities.
• Serving as a key communicator with internal and external stakeholders, including Congressional members and staff, practitioner and payroll organizations, trade associations, and educational institutions to obtain feedback concerning actions that the Service can take to facilitate the timely filing and payment of tax obligations.
• Making recommendations to the Chief, Taxpayer Services and other executives on matters of program policy, expectations, and procedures.
• Providing advice and consultation to Division Commissioners, Chiefs, and Directors to ensure comprehensive and integrated taxpayer service and voluntary compliance programs are developed and deployed.
• Working closely with the Chief Counsel and the Operating Division Counsel on technical positions and regulatory and litigation issues affecting Taxpayer Services' customer segment.
• Analyzing and making recommendations on issues related to Taxpayer Services' operational priorities and policies; return filing improvements; unique program evaluation and assessment ideas and techniques; and new program area or revised program priorities in anticipation of, or in response to, Congressional interest in program administration.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Requirements

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Conditions of employment

• U.S. Citizenship is required.
• Be geographically mobile to accomplish the Service's mission.
• Certify you have registered with the Selective Service System if you are a male applicant born after December 31, 1959, or certify you are exempt from having to do so.
• Complete a OF-306, Declaration for Federal Employment, to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification as listed on Form I-9 (http://www.uscis.gov/files/form/I-9_IFR_02-02-09.pdf); of which one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Complete verification of identity and employment eligibility as required by Federal law for all persons hired to work in the United States. The IRS participates in e-Verify (Employment Verification) and may provide information from your Form I-9 to the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) to secure a work authorization. You will receive written instructions and contact information for SSA and DHS if this information cannot be confirmed.
• File a Confidential Financial Disclosure Report (sf278) within 30 days of appointment and annually.
• Disclose Political Appointments.
• Meet all qualification requirements by the closing date of this announcement.

Qualifications

You must meet the following requirements by the closing date of this announcement.

As a basic requirement, applicants must demonstrate progressively responsible experience directly related to the knowledge, skills and abilities outlined under Mandatory Technical Qualifications. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the Federal service, or its equivalent, with state or local government, the private sector, or nongovernmental organizations. You must demonstrate in your application, significant achievements, increasing levels of responsibility, and a solid record of successful professional performance.

Mandatory Technical Qualifications (TQs):

In addition to specialized experience, applicants must possess the following technical qualifications that represent the knowledge, skills, and abilities essential to perform the duties and responsibilities of the position. Please give examples and explain the complexity of the knowledge possessed and the sensitivity of the issued you handled in your resume. Your résumé must show that you possess the following TQs:

• Ability to research and interpret IRS systems, including Integrated Data Retrieval System (IDRS), Accounts Management Services (AMS), Corresponding Imaging Inventory (CII), Compliance Data Warehouse (CDW), Employer User Portal (EUP) to view MeF returns, and Work Request Management System (WRMS).
• Ability to make determinations on the resolution of individual and/or business tax accounts and carry out a full range of administrative and technical assistance using tax law, the IRM, the IRC, SERP, tax regulations, practices, tax forms, notices, bills and other documents that will provide viable options for taxpayers to meet their tax obligations.
• Experience in strategic negotiations and strong consulting skills with the ability to advise and make recommendations in both positive and negative situations and produce the best outcome.
• Knowledge of the legislative process and ability to analyze and predict the impact of proposed legislation and advise on its ramifications to customer service programs.

To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Failure to meet basic qualification requirements and all Mandatory Technical Qualifications may result in disqualification.

Education

There is no education requirement for this position.

Additional information

• Applications MUST be submitted through USAJobs.
• Submit resume and all other required documents online by 11:59 PM EST of the closing date.
• If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
• Salary for Senior Level jobs vary depending on qualifications.
• Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/ to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.
• The employment of any candidate selected for this position, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns.
• This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume and responses to the online questions.

Applicants will be evaluated on the quality and extent of their leadership skills, technical experience and accomplishments, as described in their resume.

Applicants will be rated and ranked by a senior executive panel and those determined best qualified may be referred to participate in a selection interview. Highly qualified candidates may undergo an interview and a reference check. The Executive Resources Board will review results and make recommendations on final selections to the appointing authority. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

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A complete application includes 1. A resume 2. Vacancy Questionnaire Responses and 3. Submission of any required documents.

Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

1. RESUME: The new federal hiring process requires applicants to submit a two (2)-page resume which includes information regarding your professional experience and accomplishments that demonstrate you meet the required MTQs.

If you submit more than two pages, the remainder of the pages will not be reviewed nor considered.

Note: Applications must be presented in a font size and font style that is legible, preferably Times New Roman font, no less than 11-point size with no less than half an inch margin all around. Reviewers of your application must be able to read your resume or your application will be disqualified.

Your resume MUST contain specific information that can be used to make a qualification determination, including employment beginning and ending dates for each position, whether employment is Full-time or Part-time, or average number of hours worked per week, and position titles. If the position is/was in the Federal government, you will need to provide the position series and grade level. The resume should show relevant experience and education, as well as support the required specialized experience.

2. VACANCY QUESTION/ASSESSMENT QUESTIONNAIRE RESPONSES: Responses are automatically submitted through USA Jobs when you apply to this vacancy.

3. ADDITIONAL REQUIRED DOCUMENTS: Applicants are required to submit the following supporting documentation (if applicable).

• CURRENT OR FORMER FEDERAL CIVIL SERVICE EMPLOYEE: Must provide a copy of a SF-50 reflecting you are a current or former Federal Civil Service employee.

Applicants who fail to submit ALL required documents WILL NOT receive consideration for this position. Application will result in an "Incomplete/Ineligible" rating.

REMINDER: Before uploading your required PDF documents, please ensure the resume DOES NOT EXCEED the noted page limits.

You must submit all documentation by 11:59 pm EST on the closing date of this announcement to be eligible.

We suggest you preview the online questions, as you may need to customize your resume to ensure it supports your responses to the questions and TQs. Please view Resume Tips.

How to Apply

Help

Applicants are strongly encouraged to read the entire announcement before submitting their application.

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 08/17/2026 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 08/17/2026.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13026361

• To begin the application process, click the "Apply Online" button.
• You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
• To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 08/17/2026.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account USAJOBS. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: USAJOBS. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: USAJOBS Application Status

Agency contact information

Brian Picariello

Email Brian.M.Picariello@irs.gov Address TS - Non Service Center

1111 Constitution Ave NW

Washington, DC 20224

US

Next steps

Once your application package and online questionnaire are received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at Reasonable Accommodation. We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.

Our comprehensive benefits are very generous. Our benefits package includes:

• Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
• 11 paid holidays, 13 days of sick leave, and 26 days of vacation time each year.
• Access to insurance programs that may be continued after you retire.
• A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
• A retirement program which includes employer-matching contributions.
• Learn more about Federal benefits programs at: Pay and Benefits.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

A complete application includes 1. A resume 2. Vacancy Questionnaire Responses and 3. Submission of any required documents.

Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

1. RESUME: The new federal hiring process requires applicants to submit a two (2)-page resume which includes information regarding your professional experience and accomplishments that demonstrate you meet the required MTQs.

If you submit more than two pages, the remainder of the pages will not be reviewed nor considered.

Note: Applications must be presented in a font size and font style that is legible, preferably Times New Roman font, no less than 11-point size with no less than half an inch margin all around. Reviewers of your application must be able to read your resume or your application will be disqualified.

Your resume MUST contain specific information that can be used to make a qualification determination, including employment beginning and ending dates for each position, whether employment is Full-time or Part-time, or average number of hours worked per week, and position titles. If the position is/was in the Federal government, you will need to provide the position series and grade level. The resume should show relevant experience and education, as well as support the required specialized experience.

2. VACANCY QUESTION/ASSESSMENT QUESTIONNAIRE RESPONSES: Responses are automatically submitted through USA Jobs when you apply to this vacancy.

3. ADDITIONAL REQUIRED DOCUMENTS: Applicants are required to submit the following supporting documentation (if applicable).

• CURRENT OR FORMER FEDERAL CIVIL SERVICE EMPLOYEE: Must provide a copy of a SF-50 reflecting you are a current or former Federal Civil Service employee.

Applicants who fail to submit ALL required documents WILL NOT receive consideration for this position. Application will result in an "Incomplete/Ineligible" rating.

REMINDER: Before uploading your required PDF documents, please ensure the resume DOES NOT EXCEED the noted page limits.

You must submit all documentation by 11:59 pm EST on the closing date of this announcement to be eligible.

We suggest you preview the online questions, as you may need to customize your resume to ensure it supports your responses to the questions and TQs. Please view Resume Tips.

How to Apply

Help

Applicants are strongly encouraged to read the entire announcement before submitting their application.

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 08/17/2026 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 08/17/2026.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13026361

• To begin the application process, click the "Apply Online" button.
• You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
• To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 08/17/2026.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account USAJOBS. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: USAJOBS. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: USAJOBS Application Status

Expand Hide how to apply

Agency contact information

Brian Picariello

Email Brian.M.Picariello@irs.gov Address TS - Non Service Center

1111 Constitution Ave NW

Washington, DC 20224

US

Next steps

Once your application package and online questionnaire are received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at Reasonable Accommodation. We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.

Our comprehensive benefits are very generous. Our benefits package includes:

• Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
• 11 paid holidays, 13 days of sick leave, and 26 days of vacation time each year.
• Access to insurance programs that may be continued after you retire.
• A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
• A retirement program which includes employer-matching contributions.
• Learn more about Federal benefits programs at: Pay and Benefits.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Internal Revenue Service

WHY IS THE IRS A GREAT PLACE TO WORK? As an Internal Revenue Service (IRS) employee, you will help make America stronger while working at one of the world's biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all. The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged and supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.

We strongly encourage applicants to read the entire announcement before submitting their application.

Agency contact information

Brian Picariello

Email Brian.M.Picariello@irs.gov Address TS - Non Service Center

1111 Constitution Ave NW

Washington, DC 20224

US

Summary

The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following location:

Atlanta, GA

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $151,661 - $209,600 per year Pay scale & grade

SL 00

Promotion potential 00

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

• 0301 Miscellaneous Administration And Program

Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Credentialing

Financial disclosure required Yes

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number ST-26-13026361-BP Control number 878969500