Senior Administrator - ServiceNow, IT Service Management

Job Description

Senior Administrator - ServiceNow, IT Service Management

Chennai, Tamil Nadu

Job Summary

Job Summary : Responsibilities: • Data analyst will be responsible for collecting and analyzing related data • Effectively create automation and make timelines & accuracy of the reports • Support departmental managers/leads to follow-through with & ensure preventive action implementation tracking • Identify, analyze and interpret trends or patterns in complex data sets • Has to do periodic Volume Tracking & SLA Tracking • Ability to manage RU reports and other Financial reports • Publishing weekly and monthly Dashboards, Presentation • Keeping informed of advancements in IT. Requirements: • 3-4 Years of University education post High school (B.Sc. or BCA or Diploma) • Strong working knowledge of computer systems, hardware, and software. • Good problem-solving, analytical, and team-working skills. • Excellent communication and presentation skills. • Excellent hands on practice on Excel, Powerpoint, PBI • Ready to work in 5 days a week rotation shift pattern • Ready to work from office

Key Responsibilities

Job Responsibilities : Same as above

Skill Requirements

Skill Requirement : Same as above

Other Requirements

Other Requirement : Same as above

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.