Highlights
3. Engage In Knowledge Management Activities By Updating And Maintaining The Knowledge Base, Facilitating Training Sessions For New Team Members, And Coaching Analysts To Enhance Team Capabilities. 2. Conduct Thorough Root Cause Analysis For Escalated Incidents, Collaborating With Cross-Functional Teams To Resolve Technical And Security Issues, And Ensuring Minimal Impact On Operations.
Numbers & Facts
| Location | San Jose, CA |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
Description
Role Senior Administrator - Iaas AWS, Terraform
Location- Remote
Job Summary:
The Senior Administrator in Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex incidents and implementing effective solutions, ensuring a seamless customer experience and maintaining high standards of service quality.
Key Responsibilities
1. Provide Advanced Technical Support By Leveraging Iaas Expertise In Aws And Terraform To Troubleshoot Complex Incidents And Implement Effective Solutions, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Thorough Root Cause Analysis For Escalated Incidents, Collaborating With Cross-Functional Teams To Resolve Technical And Security Issues, And Ensuring Minimal Impact On Operations.
3. Engage In Knowledge Management Activities By Updating And Maintaining The Knowledge Base, Facilitating Training Sessions For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Resolve Complex Support Tickets Within Defined Slas, Coordinating With Other Support Teams To Maintain Operational Efficiency And Uphold A Strong Security Posture.
5. Drive Customer Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Addressing Potential Security Threats.
Technical Skills
- 1. In-Depth Knowledge Of Iaas, Aws Services, And Terraform For Infrastructure Management.
2. Strong Troubleshooting And Analytical Skills With The Ability To Perform Root Cause Analysis.
3. Solid Understanding Of Security Best Practices And Regulatory Compliance In Cloud Environments.
4. Excellent Communication Skills For Effective Collaboration And Customer Interaction.
5. Familiarity With Itil Practices And Incident Management Processes.
Must Have:
Terraform
Iaas-AWS
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.