Senior Administrator - Fortinet, Palo Alto Firewall

Job Description

Senior Administrator - Fortinet, Palo Alto Firewall

| Bengaluru, KarnatakaNoida, Uttar Pradesh

Job Summary

The Sr Administrator for Support & Operations plays a crucial role in providing advanced technical support and ensuring the security integrity of systems. This position focuses on troubleshooting complex incidents, performing root cause analyses, and implementing effective solutions to enhance customer satisfaction and operational efficiency.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements While Maintaining Compliance With Company Policies In Fortinet And Perimeter Security Operations.

2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Executing Root Cause Analysis And Implementing Solutions To Resolve Technical And Security Issues Effectively.

3. Contribute To Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Performance.

4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Other Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.

5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Fortinet And Perimeter Security Operations.

2. Strong Analytical And Troubleshooting Skills For Complex Technical Issues.

3. Excellent Communication Skills To Facilitate Training And Support Collaboration.

4. Familiarity With Ticketing Systems And It Service Management Processes.

Other Requirements

1. Optional But Valuable Certifications: Fortinet Certified Network Security Administrator (Fcnsa), Fortinet Certified Network Security Professional (Fcnsp)

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.