Senior Administrator - Desk Side Services, AMT Asset Management Software

Job Description

Senior Administrator - Desk Side Services, AMT Asset Management Software

Others, Arizona

Job Summary

Provide technical support across for end-user computing platforms for desktops, laptops, and mobile devices, device configuration, and technical refreshProvide Level 1 or level 2 break/fix support for in-scope hardware and softwareBroad understanding of Windows 10/Windows 11 and mobile operating systems (Ipad/Iphone in corporate setting) and the ability to lead change in a large complex desktop environment.Assess hardware and software malfunctions by means of diagnostic tools and user input, reimage laptops/desktops, mobile device & rugged devices supportDeliver remote and deskside support to authorized users as requiredDocument and classify incidents in ticketing systems (e.g., ServiceNow)Provide technical support assisting workstations, setting up printers, general operating system issues, OS upgrade issues, VPN issues, login or connectivity issues, install new hardware and software or systems and keep track of existing problemsUnderstanding of Modern cloud desktop management including technology such as Office365, Onedrive, MFA (Multifactor authenticator) supportResponds to customer requests for service and repairs. Manage and maintain the SLA for Field Service tickets.Manage and maintain spare inventory for in-scope hardware devices and report inventory levels as per organizational policiesTrack requests for new devices, spare components, or peripheralsMust be able to communicate across all levels of the organization and articulate details of a solution, problem or initiative in both a technical and non-technical context to end users or VIP usersCommunication skills to explain technical concepts in ways users can readily understand and for interacting with team membersProblem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quicklyBasic understanding of Microsoft SCCM

Key Responsibilities

Provide technical support across for end-user computing platforms for desktops, laptops, and mobile devices, device configuration, and technical refreshProvide Level 1 or level 2 break/fix support for in-scope hardware and softwareBroad understanding of Windows 10/Windows 11 and mobile operating systems (Ipad/Iphone in corporate setting) and the ability to lead change in a large complex desktop environment.Assess hardware and software malfunctions by means of diagnostic tools and user input, reimage laptops/desktops, mobile device & rugged devices supportDeliver remote and deskside support to authorized users as requiredDocument and classify incidents in ticketing systems (e.g., ServiceNow)Provide technical support assisting workstations, setting up printers, general operating system issues, OS upgrade issues, VPN issues, login or connectivity issues, install new hardware and software or systems and keep track of existing problemsUnderstanding of Modern cloud desktop management including technology such as Office365, Onedrive, MFA (Multifactor authenticator) supportResponds to customer requests for service and repairs. Manage and maintain the SLA for Field Service tickets.Manage and maintain spare inventory for in-scope hardware devices and report inventory levels as per organizational policiesTrack requests for new devices, spare components, or peripheralsMust be able to communicate across all levels of the organization and articulate details of a solution, problem or initiative in both a technical and non-technical context to end users or VIP usersCommunication skills to explain technical concepts in ways users can readily understand and for interacting with team membersProblem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quicklyBasic understanding of Microsoft SCCM

Skill Requirements

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Other Requirements

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Maximum Salary (US): 88000

Minimum Salary (US): 54000

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.