Senior Administrator - Desk Side Services, AMT Asset Management Software

Job Description

Senior Administrator - Desk Side Services, AMT Asset Management Software

Others, Michigan

Job Summary

The Team Lead is responsible for leading and managing a team of Walk-Up IT Support Technicians across both local and remote locations, ensuring high levels of employee performance and client satisfaction. This role provides leadership, coaching, and operational oversight while driving service excellence, productivity, and continuous process improvement. The Team Lead manages resource planning, performance management, quality assurance, workflow optimization, and client engagement, while supporting recruitment, employee development, and business growth initiatives. The position requires strong leadership abilities, extensive IT support experience, excellent communication skills, and the capability to effectively manage distributed teams in a fast-paced environment.

Key Responsibilities

• Oversight of Walk Up IT technicians both locally and remote
• Accountable for employee/client satisfaction
• Support recruiting activities through interviewing and sourcing candidates
• Motivate, mentor, and develop employees
• Conduct one-on-ones, team meetings, and performance assessments
• Recognizes and motivates team
• Addresses attendance and performance issues
• Drives continuous improvement of productivity
• Assist with resource management, forecasting and planning
• Documents processes, procedures, and Best Business Practices
• Conducts quality assurance audits
• Develops and enhances workflows and process improvement plans
• Drives continuous improvement initiatives
• Work with client to resolve performance and operational issues
• Presents metrics and analysis on the overall health of the program
• Provides input and support to new business opportunities
• Performs other duties as assigned

Skill Requirements

• Must possess strong leadership skills
• At least 3 + years of IT support experience
• Excellent customer service skills
• Exceptional time management skills
• Strong written and verbal communication skills
• Ability to work independently
• Must be detail oriented
• Must have a sense of urgency
• Ability to manage within a defined scope of services
• Strong Microsoft Office skills (Outlook, SharePoint, Word, Pivot Tables and Excel)
• Familiarity with ticketing systems, such as Remedy
• Ability to manage remote employees
• Experience with goal setting

Other Requirements

• Background verification check required (security, employment, and education)
• Must be able to travel
• Must have or be willing to self-fund a passport

Maximum Salary (US): 75000

Minimum Salary (US): 51000

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.