Senior Administrator - Desk Side Services, AMT Asset Management Software

Job Description

Senior Administrator - Desk Side Services, AMT Asset Management Software

Mississauga, Ontario

Job Summary

Deskside Support Job Description Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white-glove users.

Key Responsibilities

Deskside Support Job Description Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white-glove users.

Skill Requirements

Deskside Support Job Description Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white-glove users.

Other Requirements

Deskside Support Job Description Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white-glove users.

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.