Senior Account Representative - Air Export

Senior Account Representative- Air Export 

Who We Are: 

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. 

Your role on the team: (job description) 

• Develops Internal Operating Procedure (IOP) based on customer specifications
• Provides rate quotations as requested from our overseas offices and agents
• Reviews internal processes and implements new procedures to maximize efficiency
• Assists teams in resolving carrier, transportation and shipment issues
• Maintains positive customer relations via interaction and correspondence and addresses service issues
• Prioritize and delegate workload to ensure high customer service levels are met
• Employs thorough understanding of AES procedures, FMC regulations and IMO standards
• Trains, coaches, and supervises team members
• Assists with transportation and shipment issues
• Monitors AP/AR discrepancies and addresses accounting issues
• Assists in the enforcement of Air Import Policies and Procedures
• Monitor and forecast Export volumes for P&L purposes
• Develop and monitor KPI data for customer review
• Meet with local steamship and/or trucking company representatives in order to stay current with market conditions and ensure service/cost requirements are met
• Addresses employee disciplinary and performance issues and complaints
• Utilizes understanding of the proper processes to resolve problems according to industry standards
• Provide support as needed to Solutions and Implementation to successfully on-board new opportunities
• Other duties as required and assigned

What you need: (requirements) 

• College degree preferred but not required
• Minimum 5 years relevant industry experience
• Minimum 2 years experience in a supervisory capacity
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Experience with Cargowise a plus

Bonus if you have: (Preferred requirements) 

• Self-starter 

• Excellent organization skills 

• Ability to handle multiple activities and prioritize work 

• Strong analytical and problem solving skills 

•  Accountable for, and has ability to complete, commitments on time sensitive matters 

•  Strong communication skills to work within a team and with cross functional team 

•  Willingness to improve and learn 

What you gain from joining our team: (benefits) 

• Access wages early with the Rain financial wellness app. 

• Free telemedical access to doctors and therapists through FirstStop Health available first day of employment! 

• Health, dental, and vision insurance after 30 days of employment 

• 401k match 

• Paid maternity and paternity leave 

• Access to career development, employee resource groups, and mentorship programs 

• Employee discounts 

• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app 

• Free financial wellness programs 

• Daycare discount program 

• Opportunities to volunteer and give back to your community 

• + more!  

Join our Team! 

• Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. 

OR 

• Text DELIVER to 88300 to Apply1