Senior Account Representative- Air Export
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the worlds top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Your role on the team: (job description)
- Develops Internal Operating Procedure (IOP) based on customer specifications
- Provides rate quotations as requested from our overseas offices and agents
- Reviews internal processes and implements new procedures to maximize efficiency
- Assists teams in resolving carrier, transportation and shipment issues
- Maintains positive customer relations via interaction and correspondence and addresses service issues
- Prioritize and delegate workload to ensure high customer service levels are met
- Employs thorough understanding of AES procedures, FMC regulations and IMO standards
- Trains, coaches, and supervises team members
- Assists with transportation and shipment issues
- Monitors AP/AR discrepancies and addresses accounting issues
- Assists in the enforcement of Air Import Policies and Procedures
- Monitor and forecast Export volumes for P&L purposes
- Develop and monitor KPI data for customer review
- Meet with local steamship and/or trucking company representatives in order to stay current with market conditions and ensure service/cost requirements are met
- Addresses employee disciplinary and performance issues and complaints
- Utilizes understanding of the proper processes to resolve problems according to industry standards
- Provide support as needed to Solutions and Implementation to successfully on-board new opportunities
- Other duties as required and assigned
What you need: (requirements)
- College degree preferred but not required
- Minimum 5 years relevant industry experience
- Minimum 2 years experience in a supervisory capacity
- Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
- Experience with Cargowise a plus
Bonus if you have: (Preferred requirements)
- Self-starter
- Excellent organization skills
- Ability to handle multiple activities and prioritize work
- Strong analytical and problem solving skills
- Accountable for, and has ability to complete, commitments on time sensitive matters
- Strong communication skills to work within a team and with cross functional team
- Willingness to improve and learn
What you gain from joining our team: (benefits)
- Access wages early with the Rain financial wellness app.
- Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
- Health, dental, and vision insurance after 30 days of employment
- 401k match
- Paid maternity and paternity leave
- Access to career development, employee resource groups, and mentorship programs
- Employee discounts
- Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
- Free financial wellness programs
- Daycare discount program
- Opportunities to volunteer and give back to your community
Join our Team!
- Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.
OR
- Text DELIVER to 88300 to Apply1