The Staff Pad is proud to partner with a global leader
in fine art logistics, and we are looking to hire an experienced Senior Account
Manager who will serve as a strategic leader and trusted advisor to high-value
clients, overseeing complex logistics projects while driving account growth and
profitability at the South San Francisco location.
This role combines senior-level client relationship
management, commercial leadership, and operational oversight. You will play a
key role in expanding strategic accounts, mentoring junior team members, and
contributing to broader business initiatives and growth strategies.
This position is ideal for a highly experienced,
results-driven professional who thrives in a fast-paced, client-centric
environment and excels at managing sophisticated client needs while delivering
exceptional service and business outcomes.
What You’ll Do:
Strategic Client Leadership
- Serve as the senior point of
contact for key and high-value client accounts
- Build & maintain long-term
partnerships and act as a trusted advisor on logistics strategy
- Develop a strong understanding of
client objectives to identify growth opportunities and enhance service
delivery
- Lead client meetings,
presentations, and business reviews
Revenue Growth & Account Development
- Manage and grow a portfolio of
strategic accounts, driving revenue expansion and profitability
- Identify cross-selling and
upselling opportunities across service lines
- Support new business development
through networking, referrals, and industry engagement
- Support leadership and contribute
to pricing strategies and market positioning initiatives
Project & Operational Oversight
- Oversee successful execution of
complex domestic and international logistics projects from inception to
completion.
- Ensure projects are delivered on
time, within budget, and to the highest service standards.
- Act as the escalation point for
operational challenges and client issues.
- Coordinate cross-functional teams
to ensure seamless delivery across all service areas
Financial Ownership & Performance Management
- Manage account financials,
including quoting, billing, cost control, and margin optimization
- Monitor & manage project
profitability and implement strategic adjustments when needed
- Achieve and exceed individual
revenue targets (increased expectations aligned to seniority)
- Provide forecasting, reporting, and
performance insights to leadership
Compliance & Risk Management
- Ensure accuracy and compliance of
all regulatory documentation, including CITES, NOAA, and U.S. Fish &
Wildlife requirements
- Maintain expertise in international
shipping regulations and risk management/mitigation
- Ensure all client deliverables meet
legal, insurance, and company standards
Leadership & Team Development
- Mentor and support Account Managers
and junior team members
- Share best practices and contribute
to team development
- Provide guidance on complex
accounts and support issue resolution
- Foster a collaborative and
high-performing team environment
Cross-Functional Collaboration
- Partner with senior leadership
(VPs, Directors, General Manager) on key accounts and strategic
initiatives
- Collaborate with global offices to
ensure service consistency and excellence
- Support internal process
improvements that increases operational efficiency and enhances client
outcomes
Quality Assurance & Continuous Improvement
- Champion service standards and
brand values
- Analyze client feedback and
implement improvements
- Lead post-project reviews to drive
operational efficiency and innovation
General Responsibilities
- Comply with all company policies,
procedures, and Health & Safety regulations
- Act in the best interests of the
organization and its clients
- Represent the company as a senior ambassador
in all professional interactions
What We Are Looking For
Education, Experience and Skills
- Bachelor’s degree or equivalent
professional experience
- 7–10+ years of account management
experience within fine art logistics, auction houses, design, luxury
services, or a related industry
- Demonstrated success managing
complex, high-value client accounts and revenue-generating portfolios
- Strong commercial acumen with a
proven ability to drive account growth, profitability, and client
retention
- In-depth knowledge of logistics
operations, import/export compliance, and pricing strategies
- Excellent leadership,
communication, presentation, and negotiation skills
- Experience mentoring, coaching, or
supporting junior team members
- Proficiency in Microsoft Office
Suite; experience with HubSpot and Moveware is a plus (training provided)
Why Join This
Opportunity?
- Work with a globally recognized
leader in fine art logistics
- Partner with prestigious,
high-value clients
- Play a strategic role in business
growth and client success
- Collaborative, high-performance
environment with strong leadership support
If you are passionate
about delivering exceptional client outcomes and driving continuous
improvement, we encourage you to apply today and a growing team.