Senior Account Manager

About the Opportunity

We're partnering with an Insurance Technology Company that is transforming how commercial insurance brokers manage complex risks.We're looking for a Senior Account Manager Lead to become the first dedicated servicing hire and help build the client servicing function from the ground up.This is an exciting opportunity for an experienced commercial P&C professional who wants significant ownership and the opportunity to influence client relationships, processes, product development, and team growth.

What You'll Do

• Own ongoing relationships with mid-market commercial insurance accounts
• Manage renewals, certificates of insurance, endorsements, compliance questions, and day-to-day servicing
• Support producers during the sales-to-onboarding transition
• Partner directly with engineering to identify servicing workflows that can be improved through AI and automation
• Build servicing standards, processes, and playbooks from scratch
• Identify operational bottlenecks and recommend product improvements
• Help scale the client book as the company grows
• Hire, mentor, and eventually lead additional account executives

What We're Looking For

• 7+ years of commercial P&C servicing experience
• Deep experience managing mid-market commercial accounts
• Experience serving clients in construction, real estate, and/or manufacturing
• Active P&C broker-agent license (mandatory)

• Strong understanding of commercial P&C products, underwriting, claims, and compliance
• Experience with AI, automation, or technology-driven servicing transformation
• Demonstrated ability to build processes and playbooks from scratch
• Experience mentoring or leading teams
• Excellent client relationship and communication skills
• Comfortable working in a fast-paced, ambiguous startup environment
• Willing to work 4 days per week onsite in San Mateo