Senior Academic Success Coach

Job Title: Senior Academic Success Coach

Department: Office of Academic Success Division of Student Affairs

Reports: Director of Student Success and Graduation Initiatives

Status: Exempt

Position Status: Full Time

Hours: 35 hours/week, during Mon-Fri, some Saturday or evening hours may be required.

**Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.

• Interact professionally with other employees, customers and suppliers.

• Work effectively as a team contributor on all assignments.

• Work independently while understanding the necessity for communicating and coordinating work efforts with other supervisors, coworkers, customers, vendors, agencies, etc.

Position purpose

In support of Vaughn College’s enrollment, retention, and graduation goals, provides academic success coaching to students. Advises students on academic planning, degree completion strategies, available resources, and related academic processes. Provides leadership and guidance to Advisers and Academic Success Coaches by supporting staff development, sharing best practices, and coordinating initiatives.

Major Responsibilities/Duties/Functions/Tasks

• Provide proactive advising and coaching to an assigned caseload of students to support retention, persistence, progression, and timely graduation.

• Responsible for providing students with basic level information related to College and program policies and procedures and general information related to campus resources.

• Serve as the primary contact for assigned cohort(s) and assist with schedule planning, registration, four-year plans, career and graduate school planning. Works with college offices to develop, monitor, and update degree plans, audits and academic records.

• Maintains a case roster of students in the student information system(s); follows a detailed inquiry management and communication plan; tracks student engagements; assists with developing and presenting reports and data. Meets established unit benchmarks, customer service standards, key performance indicators, and daily productivity metrics.

• Provide prerequisite checks and other records maintenance as required.

• Assists students' connection with the college for registration permissions, course substitutions, course equivalency reviews, transient requests, and other records maintenance as required.

• Builds relationships with students to develop a required academic plan to meet timely graduation requirements.

• Explains academic policies, procedures, and guidelines and helps students navigate the institution’s administrative processes.

• Achieve established metrics, which may include contact hours, appointments, and associated summary reports, assigned students continuing to the next term.

• Teach at least one section of the First-Year Initiative (FYI) or First-Year Experience (FYE) course, providing instruction that supports first-year student transition, engagement, and academic success.

Leadership Responsibilities

• Serve as a senior member of the advising team and provide leadership, guidance, and subject matter expertise to Academic Success Coaches and advising staff.

• Assist the Director with onboarding, training, mentoring, and supporting newly hired Academic Success Coaches.

• Develop, maintain, and deliver training materials, advising resources, procedures, and best practices for the Academic Affairs team.

• Assist the Director in identifying opportunities to improve student support services, advising practices, and retention initiatives through innovative and evidence-based approaches.

• Review student success, persistence, and retention data to identify trends, develop intervention strategies, and recommend improvements to support student achievement.

• Analyze retention, persistence, and graduation data to develop evidence-based intervention strategies, support institutional assessment and accreditation efforts, and improve student success outcomes.

• Coordinate and lead targeted student outreach campaigns and intervention efforts for at-risk student populations.

• Foster a welcoming, inclusive, and student-centered advising environment that promotes belonging, engagement, and academic success.

• Represents academic success on college committees.

**Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Education and/or Experience Requirements

• Bachelor’s degree in education, counseling or a field related to mechanical, electrical or mechatronic engineering;

2. Professional Skills

• Working knowledge of Microsoft Office suite, specifically Word and Excel.

• Demonstrated excellence in written, oral and interpersonal communication skills;

• Demonstrated professionalism, including the ability to treat others respectfully and to speak courteously;

• Ability to work independently;

• Ability to follow up on tasks as appropriate.

3. Reasoning Ability

• Ability to define problems, collect data, establish facts and draw conclusions;

• Ability to understand and follow directions.

4. Work environment and physical functions

This position is located in an office environment. Generally, an employee needs to be able to sit, stand and navigate within the office area. The office equipment either individually used or shared with a department is the responsibility of all employees. This position is based on our campus in Queens, NY. This position is eligible for a hybrid work schedule (in-person 4 days a week and remote 1 day a week), subject to change based on college policy and the business needs of the division. Specific days and schedule will be determined between you and your manager. Appropriate workspace will be required for remote work.

Preferred:

• Master’s degree in higher education or closely related field.

• Knowledge of topics in the discipline of engineering, or management

• Experience proactive interventions or alerts for effective interventions

• Experience using SONIS (or similar student information system) for records retrieval.

• Experience providing academic advisement, coaching or counseling to college-level students.

Salary: $67,000 - $70,000