Senior Academic Advisor (4006)

Under general direction, the Senior Academic Advisor is responsible for responsible for implementing a relationship-based Academic Advising model that reflects best practices and optimal support for students. Promoting a holistic and unified approach to academic advisement and academic success is the primary priority for the Senior Academic Advisor. Senior Academic Advisors are responsible for outcomes-driven efforts in academic advising, including but not limited to retention, progression, and graduation. Senior Academic Advisors also serve as mentors for Academic Advisors.

Essential Job Functions

• Follows the University advising model/plan to meet the needs of undergraduate, graduate, and professional students in on-ground and online programs.
• Answer questions from new and returning students regarding courses, registration process, and general advisement.
• Maintain accurate and appropriate information regarding caseload, and term to term management of that case load.
• Maintain check-in communication with current caseload and update communication in CRMAdvise.
• Collaborate with staff of the Registrar's Office, Admissions, Student Engagement, New Student Orientation, and Academic Learning Center as needed to contribute to students' smooth integration and transition to graduation.
• Assist with and coordinate administrative holds on registration.
• Provide timely data and reports as requested and directed.
• Contact and schedule appointments for new students to be advised.
• Work on-call to assist students without appointment.
• Audit new student academic plans to ensure students are selecting the correct classes.
• Mentor new academic advisors.
• Aid staff in supporting student needs as necessary within the department.
• Additional duties and responsibilities as assigned.

Additional Duties And Responsibilities

• Exhibits student centeredness in performance of all job duties.
• Treats all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the Life community and demonstrates inclusive behavior.
• Anticipates, listens to, understands and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University.

Education, Training and/or Experience

• Master's Degree in College Student Personnel, Counseling or related field.
• 1 year experience in academic advising at the collegiate level.
• Knowledge, Skills, Abilities and Personal Characteristics
• Excellent oral and written communication skills.
• Ability to effectively use computer programs software (Microsoft Office Suite), hardware and presentation programs.
• Ability to maintain a courteous and professional attitude in stressful situations.
• Ability to perform assigned duties with frequent interruptions and time pressures.
• Ability to analyze and resolve routine and crisis situations.
• Certifications, Licenses, registrations None.

Preferred Qualifications

• Experience working with unique student populations.
• Experience facilitating first year and academic success courses at the college level.
• Working knowledge of Datatel Colleague platform.
• Bilingual.

Physical Demands

• Nature of work requires an ability to operate standard business office equipment.
• Requires ability to communicate and exchange information, collect, compile and prepare work documents, set-up and maintain work files.
• Must be able to lift 25 lbs., retrieving and placing materials on high shelves and on floor-level shelves; standing, walking, carrying, grasping, hearing, seeing, sitting, kneeling, climbing, balancing, stooping, crouching, and reaching.

Working Conditions

• Work performed in an office environment.
• Some travel may be required.
• May require availability for overtime hours during peak periods.