SEME - Field Service Representative/ Tier 3

CONUS travel requires a Travel Authorization Request (TAR) submitted at least ten business days in advance; OCONUS travel requires a TAR submitted at least thirty days in advance (a minimum of forty-five days for CENTCOM-area or designated high-risk destinations). The Tier 3 SEME Field Service Representative (FSR) serves as the senior technical authority responsible for advanced diagnostics, integration, maintenance, and operational support of complex systems and support equipment within the SEME architecture.

Benefits:

• 401(k)
• Competitive salary
• Health insurance

Job Summary:
The Tier 3 SEME Field Service Representative (FSR) serves as the senior technical authority responsible for advanced diagnostics, integration, maintenance, and operational support of complex systems and support equipment within the SEME architecture. This position operates with minimal supervision and provides mission-critical support in both garrison and deployed environments across supported Special Operations Command (SOCOM) component commands.
 
Primary duties and responsibilities

• Maintain operational readiness and system availability of fielded SEME capability in support of mission requirements.
• Perform advanced troubleshooting, fault isolation, and root cause analysis of complex and non-routine system failures.
• Plan and execute preventive and corrective maintenance, including software, firmware, and configuration updates to the approved baseline.
• Lead installation, integration, and validation of new components and routine system upgrades at the assigned site, and support FSI-led integration events for major capability insertions.
• Review system logs, performance data, and fault reports to identify trends, recurring issues, and anomalies, then prioritize maintenance accordingly.
• Interface with FSIs, FSEs, and program engineering to resolve systemic and design-related issues, providing reproducible findings with each escalation.
• Train operators and mentor Tier 1 and Tier 2 FSRs.
• Maintain accurate technical documentation, maintenance logs, and system records.
• Provide weekend and on-call response to critical, mission-impacting failures, and support deployed or contingency operations as required.
• Prepare program deliverables, including weekly status reports, trip reports, and daily 5W updates (Who, What, When, Where, Why) while on travel status.
• Ensure compliance with applicable DoD, host nation, and TRECIG standards.

Required qualifications

• 8 or more years supporting networked IT or mission systems in operational environments.
• Current IAT Level II certification under DoD 8570/8140: Cloud+, GICSP, GSEC, Security+, or SSCP.
• Demonstrated troubleshooting of complex issues across network, server, endpoint, and application layers.
• Demonstrated ability to operate independently in high-tempo or remote environments with minimal supervision.
• Clear written and verbal communication with technical and nontechnical personnel, including senior government and Booz Allen stakeholders.
• Active TS/SCI clearance.

 Preferred qualifications

• Prior SOF or Intelligence Community program support, and familiarity with SEME or comparable mission command environments.
• A computing environment certification such as CCNA, Microsoft Certified: Azure Administrator Associate (AZ-104), or CompTIA Linux+.
• Experience delivering operator training in a military setting.

 Security Requirements

• All personnel supporting this position must possess an active TS/SCI clearance. Personnel who do not currently hold a TS/SCI clearance must, through coordination with the Booz Allen Project Manager, receive government client approval prior to joining the project. 

 Travel Requirements

• Travel is authorized and expected as a core function of this position. CONUS travel requires a Travel Authorization Request (TAR) submitted at least ten business days in advance; OCONUS travel requires a TAR submitted at least thirty days in advance (a minimum of forty-five days for CENTCOM-area or designated high-risk destinations). 

 Non-Inherently Governmental Function Statement

• This position performs technical, advisory, and administrative functions only. The FSR provides recommendations, executes approved maintenance and configuration actions, and advises supported units on system use and performance. 

 Physical and Work Environment

• Work is performed in a combination of office, garrison, and field or deployed environments, which may include austere or expeditionary conditions.
• May require lifting and carrying equipment up to 50 pounds.