Self-Storage Property Manager - Waxhaw, NC

Job Summary:
We are seeking a Part-Time Property Manager who takes pride in keeping our facility in top condition while serving as the face of our brand on-site. This is a hands-on role with real ownership—our Maintenance Associates effectively run their sites, blending facility upkeep with customer service, sales, and reputation management. The ideal candidate understands that a clean, well-maintained property directly drives tenant satisfaction, positive online reviews, and new rentals, and takes personal responsibility for all three.

Qualifications
• High school diploma or equivalent.
• Ability to use hand and power tools safely.
• Strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal skills, with a genuine customer-service orientation.
• Comfort interacting with prospective and current tenants, including answering questions and closing rentals.
• A positive, professional demeanor that reflects well on the company in person and online.

Responsibilities
Maintenance & Facility Upkeep
• Conduct maintenance tasks such as replacing light bulbs, fixing leaky faucets, and painting walls.
• Perform routine inspections of building systems and grounds.
• Assist with landscaping, debris removal, and general cleaning to maintain strong curb appeal.
• Respond promptly to maintenance issues
• Follow safety guidelines and maintain a clean, organized work environment.

Customer Service & Sales
• Greet tenants and visitors warmly, creating a welcoming first impression that supports rentals and retention.
• Guide prospects through the rental process and close new rentals, answering questions about units, pricing, and availability.
• Build relationships with current tenants to drive retention and reduce turnover.
• Identify and act on opportunities to improve the customer experience on-site.

Online Reputation & Reviews
• Maintain a clean, presentable property that encourages positive customer impressions and online reviews.
• Provide service that earns five-star feedback, and—when appropriate—invite satisfied tenants to share their experience on Google.
• Action any tenant concerns quickly and directly to resolve issues before they affect the site’s online reputation.