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Self Determination Support Specialist

Kennedy Services

  • Silver Spring, Maryland
  • 13 days ago
  • $17.50 Per Hour

Highlights

The GT Self Determination Support Specialist maintains knowledge, critical thinking skills, and abilities that contribute to all four of the primary functions of a Financial Management Services company, processing, payroll, billing, and customer service. Staff are assigned to work in pods focused on the needs of a particular group of people being served and may be moved between pods to best meet the business needs of the organization.

Numbers & Facts

LocationSilver Spring, Maryland
IndustryStaffing/Employment Agencies
Salary$17.50 Per Hour
Company Size1 to 9 employees
Year Founded1978
Websitehttps://kennedy-services.com/

Description

DESCRIPTION:
The GT Independence (GT) Self Determination Support Specialist maintains a core understanding of the company and of Operations. The GT Self Determination Support Specialist is expected to follow departmental procedures and adhere to GT and agency guidelines to ensure work is completed accurately and efficiently. Staff are assigned to work in pods focused on the needs of a particular group of people being served and may be moved between pods to best meet the business needs of the organization. The GT Self Determination Support Specialist maintains knowledge, critical thinking skills, and abilities that contribute to all four of the primary functions of a Financial Management Services company, processing, payroll, billing, and customer service.

RESPONSIBILITIES:

Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties:
  • Creates, completes, updates, and reviews employee and client records (PR, CS)
  • Enters information into computer databases for effective record keeping (All)
  • Administers new and existing DocuSign accounts (PR, CS)
  • Prepares and sends documents via mail using approved communications (PR, CS)
  • Ensures the proper naming and saving of documents in the document management system (PR, CS)
  • Assists stakeholders in returning documents (PR, CS)
  • Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS)
  • Ensures all compliance standards are met for audit purposes (All)
  • Performs timesheet reviewing (PY)
  • Performs time-tracking (PY)
  • Performs proofing & posting (PY)
  • Reviews overlap and overtime reports (PY, CS)
  • Makes and receives phone calls to support external and internal stakeholders (All)
  • Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document. (PY)
  • Works with supervisor to identify strategies for reducing errors (All)
  • Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP's) (CS, PY)
  • Completes administrative tasks such as filing, copying, data entry, etc... (All)
  • Prepares and submits invoices to agencies (B)
  • Applies payments (B)
  • Collects on unpaid claims (B)
  • Maintains confidentiality of records relating to clients (All)
  • Collaborates with other staff members to optimize delivery of services (All)
  • Identifies opportunities to improve GT processes (All)
  • Upholds company values and mission (All)
REQUIREMENTS:
Education:
  • High School Diploma or GED required
  • Associate degree preferred

Experience and Qualifications:
  • At least 1 year of related work experience
  • Excellent written and oral communication skills
  • Extensive experience in working on complex projects with critical thinking and problem solving
  • Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
  • Demonstrate the ability to balance work pressure with time management skills
  • Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
  • Experience in working, initiating, and maintaining a highly effective team
  • Competent in the use of Microsoft programs and the Internet
  • Competent use of Excel

About Company

Founded in 1978, Kennedy Services is one of Maryland’s oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision.

Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years’ industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients’ most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.

As a woman-owned minority business headquartered within Baltimore’s Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.

Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy’s expertise and experience provide the strategic advantage to get you to your next level.

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