Segment Risk Manager - Shadow Monitoring Analyst

Location: Columbus, OH or Akron, OH or Cleveland, OH or Cincinnati, OH or Dallas, TX or Minnetonka, MN or Chicago, IL or Charlotte, NC or Pittsburgh, PA or Detroit, MI or Flint, MI or Denver, CO or Tampa, FL (4 days onsite and 1 day remote)

Duties and Responsibilities:

• Daily sub-merchant risk reviews and investigations
• Review concurrence requests from vendors for new applications, funds held, releases, tracking and follow-up
• Sub-Merchant communication and follow-up (including internal stakeholders) related to investigations and periodic reviews
• Participate in oversight meetings with internal risk and compliance partners 
• Support internal Third-Party governance and due diligence requirements for BIN Sponsorship Vendors
• Prepare and maintain presentations, deliverables and reporting for governance, risk and vendor forums
• Monitor and ensure there is strict adherence to Card Brand rules as well as specific transactional threshold limits to ensure proper oversight
• Ensure alerts and breaches are handled with the appropriate stakeholders for investigations and dispositioning (e.g. BSA/AML or Fraud Services)
• Determine lessons learned from monitoring a variety of FinTechs to continue to enhance and streamline the thresholds and reporting
• Accountable to assist the line of business and serves as a subject matter expert by advising and guiding operational risk initiatives, developing, and monitoring KRIs/KPIs, working with the business line to proactively self-identify operational risks and issues
• Support risk identification, measurement and mitigation for new product approval leveraging best practices
• On a day-to-day basis, collaborate and partner with various risk partners and stakeholders within KeyBank, including the 1st LOD Business Risk and Controls group, Enterprise Fraud Services, InfoSec, AML Ops, Third Party Management, 2nd LOD, and 3rd LOD Risk Review Group (RRG), as well as Enterprise Risk Management to effectively manage risk

Basic Qualifications:

• Bachelor's Degree or equivalent experience
• Minimum 3 years of risk experience, preferred merchant acquiring
• Understanding of merchant risk, fraud indicators, and risk mitigation practices

Preferred Qualifications:

• Ability to analyze merchant account details and provide recommendations for approval or decline within credit guidelines
• Experience in merchant acquiring credit and risk management
• Knowledge of merchant boarding systems and processes
• Knowledge of risk systems including external tools such as e-commerce monitoring
• Ability to synthesize, create and clearly communicate complex topics in PowerPoint
• Experience in Excel with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualizations
• Strong verbal and written communication skills
• Focus on teamwork and collaboration
• Strong work ethic, positive attitude,
• Strong attention to detail, quality, speed and accuracy
• Ability to multitask and work well under pressure
• Desire to develop personally and professionally

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