Security Shift Supervisor

Security Shift Supervisor

Lead Security Operations That Help Families Thrive

Valid NYS Security Guard License & F80/F58 Fire Safety Certification Required

THE ROLE

Win is seeking an experienced and motivated Security Shift Supervisor to oversee security operations within our shelter programs and ensure a safe, secure, and supportive environment for residents, staff, and visitors. In this leadership role, you will supervise Security Guards and Residential Aides, coordinate emergency preparedness efforts, investigate incidents, and support day-to-day shelter operations.

WHAT YOU WILL DO

• Supervise, coach, train, and support Residential Aides and Security Guards during assigned shifts.
• Assist with the intake process and help orient new residents to the shelter environment.
• Identify residents with immediate service needs and connect them to appropriate support staff.
• Conduct routine patrols of the shelter, surrounding property, and perimeter.
• Monitor facility safety and ensure compliance with security procedures and house rules.
• Coordinate and conduct fire drills, roll calls, emergency evacuations, and related training.
• Investigate incidents, gather information, and prepare detailed written reports.
• Provide crisis intervention and notify appropriate leadership of actions taken.
• Review daily logs, attendance records, visitor sign-in sheets, and resident logs.
• Conduct vertical patrols and inspections throughout the facility.
• Monitor and report signs of substance use, child abuse, criminal activity, or other safety concerns.
• Maintain familiarity with building systems, safety equipment, and potential facility risks.
• Complete client intake documentation and reports within the DHS database.
• Support confidential investigations involving residential and security staff.

WHO YOU WILL BE

• High School Diploma or GED required; additional education or training is preferred.

• Valid New York State Security Guard License required.

• Valid NYS Fire Safety License (F80 or F58) required.

• Current First Aid/CPR certification required or ability to maintain certification.

• 2–3 years of experience in social services, shelter services, residential operations, or security environments.

• 1–2 years of supervisory experience leading frontline staff.

• Strong understanding of safety, security, and emergency response procedures.

• Experience utilizing CCTV and security monitoring systems.

• Ability to remain calm and make sound decisions during emergencies and crises.

• Strong leadership, communication, documentation, and organizational skills.