Northeast security is seeking a Security Shift manager for one of our premiere Accounts in the area of Boston, MA
Must be available to be on call 24/7. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually
Pay rate is $31.85
Schedules available:
Tues, Wed, Fri, Sat, Sun 2200 - 0600 / 0600-1400
Sat-Wed 0600 - 1400 / 2200-0600
Sun-Thurs 0600 - 1400
Mon- Sun 2200 - 0600
MUST have experience as a Security shift manager and a valid driver's license of three years or more
Key Responsibilities
- Support supervisors in their daily duties.
- Provide direct coaching and guidance to supervisory teams.
- Support regional supervisors as needed, particularly during significant events.
- Review daily shift staffing with supervisors to ensure full post coverage.
- Address and resolve immediate staffing gaps dynamically.
- Make real-time deployment decisions when staffing levels require adjustments.
- Confirm all scheduled details and special assignments are properly covered.
- Interface with security management and Northeast Security operations for extra resources.
- Maintain continuous situational awareness of all active emergency situations.
- Monitor all emergency notifications issued by the Command center.
- Review alerts for complete accuracy, completeness, and proper distribution.
- Offer guidance to command center leads and operators on message drafting or corrections.
- Issue prompt, client-facing notifications according to protocols or Property Manager consultation.
- Serve as the primary reviewer for all Level 2 and Level 3 incident reports.
- Ensure complete accuracy and thoroughness in all submitted reports.
- Confirm necessary supplemental documentation (such as Risk Reports) is filed.
- Coordinate the proper retention of still images and video footage.
- Coordinate the immediate response to on-site security technology failures.
- Evaluate technical issues (unsecured doors, outages) to determine scope and client impact.
- Mitigate immediate vulnerabilities, such as posting staff at unsecured doors.
- Ensure proper notification and escalation to support groups
- Assist in evaluating the need for off-hours vendor or on-call responses.
- Partner with security management and regional project managers on program needs.
- Coordinate alarm abatement programs within assigned coverage areas.
- Assign and review routine physical inspections (intercoms, elevator phones, AEDs).
- Compile and distribute program statistics (QoL, Activity) and BOLO alerts.
Security shift manager Requirements:
- Must have three years of Security Manager experience.
- Valid Driver's License of 3 years or more with a clean Driving Record.
- Customer Service Experience preferred.
- Previous security supervisor experience, or related field/education.
- Neat and professional appearance
- Dependable means of transportation
- Ability to communicate clearly and effectively in English (both written and verbal)
- High School Diploma/GED Equivalent
- Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
- Must be at least 18 years of age.
Must be available to cover various posts during the assigned shiftIND456