Security Operations Dispatcher

Location:

1500 Brooks Ave Rochester, NY 14624

Availability Requirement for this role:

Morning, afternoon, evening (includes weekends).

Age Requirement:

Must be 18 years or older

Time Type:

Full time

Pay Range:

$25.00 / hour

Why Work Here

Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.

Job Description:

At Wegmans our commitment is to provide incredible service, to which the foundation is ensuring our customers, employees and visitors feel safe and secure while on our grounds. As part of our Asset Protection team, in the role of Security Operations Center Specialist, you will be responsible for the coordination of situations that impact our business, monitoring alarms for critical systems through technology, and managing daily tasks/calls. You are part of a team of professionals who provide clear, calm, and decisive direction while maintaining our high standards. You also make critical decisions on the spot to manage events with the greatest care and respect. If you are an individual who likes to work in a fast-paced environment with high expectations, diverse assignments and a collaborative team, this could be the role for you!

What will I do?

• Coordinate the response for a variety of people safety situations and events that impact our business
• Detect and communicate to key business areas regarding threats to the company and its employees, including extreme weather conditions, political instability, crime, terror, infrastructure failures, etc.
• Analyze critical event data to determine the cause and trends; recommend corrective action
• Think through situations, ask pertinent questions, solicit factual information, eliminate misinformation and ambiguity and solve problems on the fly
• Take the lead in time-sensitive and complex situations that require decisive action by providing clear, calm and concise direction
• Anticipate collateral issues in an event, taking the appropriate steps to mitigate those issues or notify others that can help
• Provide as-needed support for various security operations, crisis response and business continuity functions
• Prioritize incoming workload while maintaining a focus on people safety and security
• Build relationships with key vendors, store and facility maintenance teams to provide incredible customer service

Required Qualifications:

• 2 or more years of related work experience
• Ability to problem solve, make accurate/timely decisions, and multitask in a fast-paced environment
• System aptitude; ability to quickly learn and adapt to new computer-based applications
• Strong written, verbal communication and listening skills including experience clarifying information in a friendly manner while maintaining composure in stressful situations

Preferred Qualifications:

• Experience handling complex, time-sensitive situations
• Bachelor's degree in related field