Job Summary The Security Officer is responsible for safeguarding guests, employees, company assets, and property. This position plays a critical role in crime prevention, emergency response, regulatory compliance, and delivering excellent customer service while maintaining a highly visible and professional presence throughout the facility. Key Responsibilities Safeguard casino property against fire, theft, vandalism, and other criminal activity Enforce property rules, company policies, and state and federal gaming regulations Perform regular patrols of the facility on foot, both inside and outside Identify and immediately report unsafe conditions or suspicious activity to management Respond to all emergencies and provide assistance utilizing CPR, AED, and First Aid training Communicate patient care information to responding medical personnel and apply first aid as needed Investigate, document, and generate written reports for all security-related incidents involving guests, employees, or the facility Maintain working knowledge of and enforce Security Standard Operating Procedures Accept and verify identification for individuals who appear under the age of 21 to ensure regulatory compliance Protect, transport, and escort company assets, including cash and secured items Assist with opening and closing procedures and ensure safe transportation of company money Operate company vehicles when directed Provide escorts to patrons and employees to their vehicles when requested Display professionalism, integrity, and confidentiality at all times Deliver excellent customer service by remaining friendly, courteous, and attentive to guest needs Take ownership of guest concerns and work toward prompt and effective resolution Perform additional duties as assigned by the Security Director Skills and Abilities Strong observational and situational awareness skills Ability to effectively communicate verbally and in writing Ability to remain calm, decisive, and professional during emergencies and high-stress situations Strong problem-solving and conflict-resolution skills Ability to follow instructions, policies, and procedures precisely Excellent customer service and interpersonal skills Ability to maintain confidentiality and demonstrate high ethical standards Ability to work independently and as part of a team Proficient in basic computer systems and report writing Ability to operate radios and other security-related equipment Education and Experience High school diploma or GED required Previous experience in security, law enforcement, military, or casino operations preferred Security/Customer service experience strongly preferred CPR, AED, and First Aid certification preferred (or willingness to obtain) Must be able to obtain and maintain all required gaming and security licenses Physical Requirements Ability to stand and walk for extended periods Ability to patrol large areas, including stairs and exterior grounds Ability to respond quickly to emergencies and critical incidents Ability to lift, carry, or move up to 50 pounds as required Ability to visually observe surroundings and hear radio communications Ability to work long shifts in a fast-paced, dynamic environment Schedule Requirements Must be available to work nights, weekends, holidays, and rotating shifts WHR offers a competitive salary with benefits including health insurance, vision, dental, PTO and a yearly discretionary bonus. |