Security Monitor

Job Summary

$37,479 - $57,752 / year DOQ + Full-Time County Benefits 

Performs responsible work maintaining order and discipline throughout the Williamsburg Regional Library’s buildings, parking lots and grounds, assisting Program Services staff in cleaning and setting up meeting rooms, and sorting, shelving and maintaining neatness of library materials.

Responsibilities:

• Conducts regular checks on the security of the Williamsburg Regional Library’s buildings, parking lots and grounds; works closely with library directors, managers and staff to ensure order and enforce compliance with the library’s rules and regulations of acceptable user behavior; closes and secures the building each night.
• Investigates complaints of uncooperative, disruptive user behavior and handles each situation appropriately; monitors problems with authority to recommend appropriate action in regard to repeat offenders.
• Notifies librarian in charge, supervisors and police in cases of serious discipline problems and completes appropriate reports; serves as a liaison with police department.
• Notifies librarian in charge regarding incidents of unattended children at closing; may remain with child as detailed in the library’s Unattended Children Procedures.
• In coordination with the librarian in charge, documents incidents; keeps appropriate library director, managers and staff informed of security problems.
• Assists program services staff with their duties of cleaning and setting up meeting rooms and with reporting James City County Library meeting room attendance; sorts and shelves materials; reads shelves to maintain shelf order; adjusts collection as needed to relieve overcrowding.
• Performs other duties as assigned.

Qualifications:

• Any combination of education and experience equivalent to a high school diploma; security experience preferred; public library or bookstore experience preferred; and experience with diverse populations or groups preferred.
• Must possess reliable transportation to work site(s).
• Must possess or be able to obtain within 12 months of hire certification in First Aid and cardiopulmonary resuscitation (CPR) from the American Red Cross.
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
• Skill in use of computer software, especially Microsoft Office Suite.
• Ability to establish and maintain supportive working relationships with co-workers, library users and emergency services personnel; calmly and effectively explain library policies to a wide range of users; communicate effectively, both verbally and in writing; to understand and carry out verbal and written instructions quickly, accurately, and independently; work under minimal supervision; and react appropriately in routine and emergency situations.

Additional Position Information:

• Duties are performed primarily in the Williamsburg Regional Library buildings; requires the ability to travel among various library sites.
• Performs work safely in accordance with department safety procedures and County Safety Program; operates equipment safely and reports any unsafe work condition or practice to supervisor.
• May be required to report to work to serve customers during emergency conditions; may be assigned to report at a different time and location and to perform different duties as necessary.

Click here​for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.