JOB OVERVIEW
The Security Manager is an on-site role that reports to the Director of Security and will oversee the
operational proficiency and training curriculum of Assistant Security Managers, Security Leads, and
Security Hosts at Clique Hospitality venues. This position will collaborate closely with Clique
Hospitality Leadership to maintain the highest levels of Security, Safety, and Customer Service.
Additionally, the Security Manager will be responsible for the maintenance of Security and Safety
strategies, policies, and procedures, aimed at achieving immediate success for Clique Hospitality.
JOB EXPECTATIONS
Responsibilities include, but are not limited to, the following:
• Maintain Security Standard Operating Procedures (SOP), Post Orders, Policies, and
Procedures for venue security in accordance with Clique Hospitality Security Standards.
• Manage the administration process for the completion of event security reporting to
include incident reports, event security planning, security advances, event flash reports,
and other security related reporting.
• Responsible for security administrative functions including but not limited to training,
employee progress reports, progressive disciplinary action, etc.
• Acts as a liaison for Upper Management, local agencies, etc. Attend event production
meetings with other Clique Hospitality departments to define security requirements and
needs for all venue events and banquets.
• Build relationships with local law enforcement, talent and security representatives, client
representatives and other relevant ownership, organizations, and agencies.
• Manage venue security staffing and labor to fulfill the needs of the venue and company.
• Maintain training and standards for Security including but not limited to ID Validation,
Alcohol Awareness, Report Writing, Use of Force, De-escalation/Defensive Tactics, Conflict
Resolution, Emergency Response, and best practices.
• Execute proactive measures to ensure the safety of venue, staff, affiliates, vendors and
guests.
• Efficiently execute security investigations as directed by the Director of Security and Senior
Management by responding to security incidents and emergencies in a timely manner,
including reviewing and analysis of surveillance footage.
• Manage the security team, ensuring compliance with company policies and procedures.
• Maintain composure and management ability during crisis.
• Able to use common-sense understanding to conduct instructions furnished in written, oral
or diagram form.
• Consistently following SOP’s outlined be Director of Security, Venue Management, People &
Culture, and/or Company Leadership.
• Provide security and safety for guests, employees, and the venue.
• Abide by all state and federal law while enforcing hotel and venue policy.
• Administer first aid and assist injured guests and employees.
• Incident Reports and other Security related Event Reporting.
• Facilitate and maintain professional working relationships with Hotel Security Leadership and
Local Agencies
• Assist Director of Security and People & Culture with investigations.
• Maintain current knowledge of authorities to contact in the event of specific situations.
• Use professionalism in responses to all levels of situations that arise.
• Be alert and vigilant of any suspicious guests or activity.
• Follow proper and professional radio communication.
• Practice and promoting efficient safety strategies, adhering to all safety standards.
• Escort guests or employees out of the venue as needed.
• Provide detailed incident reports whenever issues arise with guests or employees.
• Report on safety concerns as they arise.
• Conforming to the department grooming standards, uniform or attire, and jewelry policy.
• Always be positive, show enthusiasm, be humble, be thankful, and be respectful to all team
members.
• Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position will supervise Assistant Security Managers, Security Leads, and Security Hosts.
REQUIREMENTS
• The ideal candidate will have a minimum of 4 - 6 years security operations and
management experience or equivalent; Possess knowledge of club, hotel, and special
event operations within a fast-paced entertainment venue.
• Must be able to work a flexible schedule and extended hours, inclusive of weekends,
nights, and holidays required.
• Knowledge of radio communication systems and 400 Incident Codes.
• Ability to travel to other venues within Clique Hospitality to assist Management and/or
Leadership.
• Ability to work as part of a team in a high stress & high-volume environment.
• Demonstrate experience and ability to work in a dynamic environment that includes
frequent change.
• Excellent communication skills: multilingual is a plus.
• Ability to read and write in English proficiently.
• Proven ability to assess, develop and successfully execute strategic internal and external
security plans and quickly adapt to change as required by events.
• Proven ability to utilize MS Word, Office, Power Point, and Excel.
• Physically able to push, pull, lift, and carry a minimum of 50lbs.
• Physically able to walk or stand without assistance on various surfaces for an extended
period.
• Professionally groomed in a manner consistent with department grooming standards.
• Must have oral and written English language skills.
• Must have the ability to work independently and use sound business judgment while
dealing with tact, diplomacy, and a commitment to company values.
• High school diploma or equivalent
• Must be at least 21 years of age.
CERTIFICATIONS, LICENSES, REGISTRATIONS
• Must be able to qualify for licenses and permits required by federal, state and local
regulations. )
PHYSICAL REQUIREMENTS
• Must be able to walk, stand, sit or stoop (more than 75% of time); Jog or run on
occasional basis; sit at a desk or table (up to 25% of the time); occasionally lift, carry,
push, pull or otherwise move objects weighing up to 50-100lbs
• Must be able to work under time constraints and within established deadlines.
WORKING CONDITIONS
• Work is performed indoors and outdoors.
• Exposure to various environmental factors such as, but not limited to heat, wind, rain,
noise, dust, and smoke.
PAY RANGE
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions
associated with the job. Clique Hospitality is an equal opportunity employer (EOO) that is
committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment
of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic
information, pregnancy, or any other protected characteristic as outlined by federal, state, or
local laws. This policy applies to all employment practices within our organization, including hiring,
recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits,
training, and apprenticeship. Clique Hospitality makes hiring decisions based solely on
qualifications, merit, and business needs at the time.