Security Manager

The Shelborne By Proper

The Shelborne Miami Beach is an iconic Art Deco destination reimagined for a new generation. Rooted in Miami Beach history and energized by contemporary culture, the property is designed to be a social anchor for locals, travelers, hotel guests, and members alike. Our nightlife venues - including the Lobby Bar and the intimate Little Torch cocktail lounge - are intended to be lived-in, magnetic, and culturally relevant, not programmed from a distance.

Art, fashion, wellness, and music are central to Miami's cultural identity and core to The Shelborne's point of view.

Essential Job Duties and Responsibilities

Security Protocols & Policies:

• Develop and implement security policies and procedures to ensure the safety of guests, employees, and hotel property.

• Monitor compliance with security procedures, identifying areas for improvement and making recommendations.

• Stay current with local, state, and federal security regulations and ensure the hotel adheres to all required laws.

• Conduct regular security audits to evaluate the effectiveness of existing security protocols.

Team Management & Training:

• Supervise and lead the security team, ensuring proper staffing levels, shift coverage, and effective performance.

• Provide ongoing training and professional development to security staff on topics such as emergency procedures, customer service, and conflict resolution.

• Conduct regular performance evaluations and provide feedback to security personnel to improve team performance and security measures.

• Schedule and coordinate security team shifts, ensuring that security coverage is maintained at all times.

Surveillance & Monitoring:

• Oversee the operation of security systems, including surveillance cameras, alarm systems, and access control systems, ensuring they are in good working condition.

• Review surveillance footage to investigate incidents, identify potential security threats, and provide support for investigations.

• Monitor the property regularly to identify any vulnerabilities, reporting findings to senior management for immediate action.

Emergency Response & Incident Management:

• Lead the response to security incidents, emergencies, or safety concerns, ensuring quick and efficient resolution.

• Coordinate with local law enforcement, fire department, or emergency medical services during incidents as necessary.

• Document and report incidents, accidents, or suspicious activities in accordance with company policy and legal requirements.

• Ensure that all incidents are properly investigated, and corrective actions are taken to prevent future occurrences.

Guest & Employee Safety:

• Provide a safe environment for guests and staff, addressing security concerns and responding to guest inquiries about safety.

• Handle guest complaints and concerns regarding safety or security issues in a professional and courteous manner.

• Ensure that all hotel employees are aware of safety protocols and provide assistance to staff in case of emergency situations.

• Collaborate with department heads to ensure that staff members are trained to recognize and address potential safety issues.

Security Equipment & Asset Protection:

• Oversee the proper use and maintenance of security equipment, including security cameras, radios, fire alarms, and fire safety equipment.

• Work with management to develop plans for asset protection, ensuring valuable hotel property is safeguarded.

• Ensure that hotel entrances and exits are secure and monitored, particularly during high traffic periods.

• Conduct regular inspections of security equipment and facilities to identify maintenance needs and ensure that all systems are functioning properly.

Reporting & Documentation:

• Maintain accurate and thorough documentation of security activities, incidents, and reports.

• Prepare and present regular security reports to senior management, providing insights into security trends, concerns, and improvements.

• Ensure that all security-related incidents and activities are documented in accordance with company policy and legal requirements.

Education and/or Experience

• High school diploma or equivalent required.

• Bachelor's degree in Criminal Justice, Security Management, or a related field preferred.

• 3+ years of experience in security management, preferably in the hospitality industry.

• Previous experience supervising or managing a security team is highly preferred.

• Knowledge of local security regulations, emergency procedures, and safety standards is essential.

• First Aid/CPR certification is a plus.

Skills/Specialized Knowledge

• Strong leadership and team management skills with the ability to motivate, coach, and develop security staff.

• Excellent problem-solving skills and the ability to remain calm and composed during emergencies.

• In-depth knowledge of security systems, surveillance equipment, and safety protocols.

• Ability to assess and mitigate risks in a fast-paced environment.

• Strong communication and interpersonal skills, with the ability to work well with employees, guests, and external authorities.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software tools.

• Ability to handle confidential information with discretion and professionalism.

• Strong attention to detail and the ability to identify security vulnerabilities.

• Knowledge of emergency response procedures, fire safety, and incident reporting.

Physical Demands

• Ability to stand and patrol for extended periods of time.

• Ability to lift and carry items such as safety equipment, materials, and emergency supplies (up to 50 pounds).

• Ability to respond quickly to emergency situations, which may include moving rapidly or physically intervening when necessary.

• Ability to work in various weather conditions, including inclement weather, when patrolling outdoor areas of the property.

• Occasional lifting, bending, and climbing as required for inspections and incident responses.

Why Join Proper Hospitality

At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.