Security Control Center Operator

Overview

Chenega Naswik International, LLC is seeking a dependable and detail-oriented Security Control Center Operator to support security operations for the Missile Defense Agency (MDA). This position plays a critical role in monitoring security systems, coordinating emergency communications, and supporting incident response activities that help protect MDA personnel, facilities, and resources.

• The ideal candidate is alert, customer-focused, and capable of remaining calm in high-pressure situations. This role offers the opportunity to support mission-critical security operations, work with advanced security technologies, and contribute directly to the safety and security of government facilities and personnel.

Responsibilities

• Monitor integrated electronic security systems and serve as the primary communications point for security and emergency operations.

• Coordinate response activities for security incidents, emergencies, and alarm activations.

• Dispatch security personnel and resources to incident locations as required.

• Maintain situational awareness of on-duty personnel and operational activities.

• Monitor intrusion detection, access control, and closed-circuit television (CCTV) systems.

• Communicate security, medical, fire, and emergency information to appropriate personnel and agencies.

• Support emergency response operations and assist first responders as directed.

• Maintain accurate operational logs, records, and incident documentation.

• Develop and maintain attendance rosters, activity reports, and after-action documentation for special events as required.

• Provide professional customer service while interacting with employees, contractors, visitors, and government personnel.

• Support compliance with established security procedures, operational requirements, and emergency response protocols.

• Perform other duties as assigned.

Qualifications

• High School Diploma or GED required.

• Must be at least 18 years of age.

• Minimum of six (6) months of alarm monitoring experience or one (1) year of experience in access control, security operations, or a related field.

• Must be able to obtain and maintain a Secret clearance.

• Must possess current Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), and First Aid certifications.

• Must be able to read, write, speak, and understand English and apply written policies, procedures, instructions, and training materials.

Preferred Qualifications:

• Experience supporting Department of Defense, Missile Defense Agency, or federal government facilities.

• Experience working in a Security Operations Center (SOC), dispatch center, or alarm monitoring environment.

• Experience monitoring CCTV, intrusion detection, and access control systems.

• Experience supporting emergency communications and incident response operations.

• Familiarity with security reporting and incident documentation processes.

Knowledge, Skills and Abilities:

• Must know a variety of computer software applications in word processing, spreadsheets, databases, and Outlook.