Job DescriptionWorks independently and with other team members to install and service security and surveillance systems for both residential and commercial clients. This position requires a strong technical background in low voltage security systems, with the ability to program, troubleshoot, and maintain a variety of security platforms. The Security Technician will often work independently on site and must be comfortable interfacing directly with clients, addressing their concerns and ensuring a high level of professionalism and customer satisfaction.
Job Responsibilities
- Travel to client sites to install, program, and service security and surveillance systems, including Qolsys panels, Honeywell, NX panels, Elk security systems, Alarm.com systems, Luma cameras, and Bosch cameras.
- Perform software updates, complete small-scale new installations, and handle system additions or integrations.
- Provide Service Manager with project status updates and maintain project documentation daily.
- Complete quality control checks using Job Forms to ensure work meets company standards.
- Employ project management principles to execute security system projects on-time and within budget.
- Exhibit professionalism and deliver excellent customer service, effectively communicating with clients about technical issues and solutions.
- Serve as a resource for technical security knowledge, guiding clients and team members through complex systems.
- Efficiently troubleshoot both simple and complex security and surveillance issues.
- Configure and deploy basic networking and data systems related to security installations as required.
- Program automation, lighting, shading, surveillance, and security systems as needed.
- Coach, lead, and mentor less experienced technicians, sharing best practices and industry knowledge.
- Complete required training and certifications; maintain certification levels for all position requirements.
- Adhere to and maintain quality standards at all times.
Job Requirements (or Comparable Certifications)
- Minimum 5 years of field experience in security systems, demonstrating proficiency in all of the above responsibilities.
- High school diploma or GED required.
- Familiarity with Qolsys, Honeywell, NX panels, Elk, Alarm.com, Luma, and Bosch systems strongly preferred.
- Additional certifications in security, surveillance, or home automation systems preferred but not required.
- Strong verbal and written communication skills.
- Ability to meet deadlines and manage multiple tasks efficiently.
- Detail-oriented, organized, and self-motivated.
- Strong problem-solving skills, with a proven ability to devise in-field solutions.
- Willingness to work overtime as needed.
- Valid driver’s license with a satisfactory driving record required.
- Clean background check required.
- Proficiency in using hand and power tools.
- Ability to lift and carry up to 50 lbs.
- Comfortable working on ladders, lifts, and at high elevations.
Position Details
- Location – Charlotte, NC
- Job Type – Full Time
- Pay – Hourly
- Salary Range – $23/hr - $33/hr based on experience
Founded in 2001, HTS has been a trusted provider of comprehensive low and high voltage solutions for residential and commercial clients. We specialize in a wide range of services, including home automation, security systems, surveillance, access control, audio and video solutions, and electrical work.
At HTS, we pride ourselves on our commitment to open communication, integrity, and a relentless focus on delivering exceptional service. Our experienced team ensures that every project is executed with the highest level of detail and precision, ensuring that our clients receive the best possible solutions to meet their needs. Whether working on complex low voltage systems or high voltage electrical installations, we remain dedicated to providing reliable, innovative, and cost-effective solutions.