| Location | Chambersburg, PA |
Job Class Specifics-Wound Care
Maintains established policies and procedures, objectives, quality assessment and safety standards. Assists in developing Unit and Department Standard Work.
Participates in review of emergency procedures and is capable of assisting in emergency situations.
Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
Interprets and explains the individual insurance benefit services and policies to the patient and/or family as needed. Consistently verifies insurance coverage.
Coordinates insurance related needs eg. Obtaining authorizations, waivers/ABN's, and insurance tracking.
Practices fiscal responsibility through improvement and innovation.
Processes patient referrals promptly and cordially.
Obtains necessary information to prepare patient hospital account record and complete registration process in accordance with established standards.
Coordinates schedules with other services as appropriate.
Opens and routes incoming mail; distributes correspondence and other materials to staff.
Processes telephone calls cordially and efficiently, takes appropriate messages.
Maintains up to date patient accounts.
Maintains department records appropriately (purchase requisitions, correspondence, department forms, etc.).
Prepares memos, reports, etc. accurately and with appropriate formats, accurately proofreads. Able to produce excel spreadsheets.
Schedules patient appointments within established parameters.
Maintains and updates required patient and regulatory postings in a timely manner.
Schedules meetings, training, and other requirements for staff.
Orders and maintains appropriate inventory of offices supplies.
Maintains a clean, safe office and waiting room area and participates with environment of care practices.
Performs a variety of billing functions including charge entry, patient payment collection and reconciles daily payments.
Coordinates with equipment suppliers to support customer care needs.
Participates in staff meetings and attends other meetings as assigned.
Competes downtime computer process consistent with organizational standard work.
Appropriately monitors and manages required work queues to assist with department operations.
Runs required Epic reports at appropriate intervals. Follows up with staff.
Performs other duties as identified.
Core Values: Service, Integrity, Compassion
Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
Maintains confidentiality.
Demonstrates dependability, to include attendance and punctuality.
Is accountable - takes initiative and ownership of issues.
Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
Represents willingness/enthusiasm to create, embrace and facilitate change.
Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
Encourages others by providing recognition and support.
Technical Excellence
Thinks critically; utilizes sound judgment; promptly reports potential risks.
Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
Maintains a level of computer literacy appropriate to their role.
Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned.
Adheres to National Patient Safety Goals.
General Requirements
The following requirements are expected of all employees:
Core Values: Integrity, Compassion, Excellence, Service
Annual Health Screening with Infection Control and Blood Borne Pathogens Education
Safety Awareness: Hospital Fire, Safety, and Disaster Procedures
Confidentiality: Maintains Employee and Patient Confidentiality.
Attendance: Regular attendance is an essential function of the position
Leadership Standards:
Character: Attitude, Integrity, Role Modeling
Job Performance: Results Orientation, Customer Focus, Decision Making, Awareness
Interpersonal Skills: Communication, Relationship-building, Team Player, Celebration
Innovation: Breakthrough Thinking, Knowledge-Building/Sharing, Coaching/Empowering, System Vision & Management
Physical and Mental Requirements: Classified as sedentary work by Dictionary of Occupational Titles: May exert up to 10 pounds of force occasionally and /or an insignificant amount of force frequently or constantly in order to lift, carry, push, pull, or otherwise move objects. Work involves sitting most of the time on a hard or cushioned chair, but may also involve walking throughout the hospital facility or standing brief periods of time.
Mental Demands:
Working Environment: Work is performed in a well illuminated, climate-controlled, indoor ventilated office environment.
Disclaimer: These essential job functions are requirements of the position which must be performed either with or without reasonable accommodation. The essential job function list is intended to be a guide rather than a limitation. The Chambersburg Hospital possesses the right to add new responsibilities to the list as business demands dictate. Some of the essential job functions may exclude individuals who pose a direct threat/significant risk to the health and safety of themselves or others.
By identifying essential job functions, we are in no way stating or implying that these required tasks are the only activities that are to be performed by the employee occupying this position. In addition, employees will also be expected to follow any other job-related instructions and to perform any other job-related duties that are included in the job description. The preceding requirements represent only the minimum acceptable levels of knowledge, skills, and/or abilities that a job incumbent must possess; in order to perform the job successfully, the incumbent will possess additional aptitudes so as to perform the other duties that the job description entails.
Revised Date: 11/18/2025