Seasonal Winter Wonderland Associate
Join the festive fun as a Seasonal Associate at our Winter Wonderland Event, hosted by the Lakehouse Resort, one of North County's top-rated holiday celebrations. We are looking for friendly, enthusiastic individuals to deliver exceptional hospitality and ensure our guests have an unforgettable experience.
The duties of a Seasonal Winter Wonderland Associate include, but are not limited to, the following:
· Greet guests with a warm welcome and a fond farewell; engage them in a friendly, courteous, and professional manner.
· Provide exceptional guest hospitality and service to ensure guests enjoy their experience.
· Follow all steps of service as defined by company SOPs.
· Address and resolve any guest complaints; notify management ASAP about any unresolved guest complaints that they need to handle.
· Always maintain a composed and professional attitude.
· Become familiar with all returning guests, know their preferences and special requests.
· Willingly perform other reasonable tasks and duties as assigned by Management.
· Sell tickets, assist at the kid zone and work at the front gate entrance.
