Seasonal - Temporary Computer-Aided Dispatch (CAD) Administrator

Seasonal - Temporary Computer-Aided Dispatch (CAD) Administrator

Salary

See Position Description

Location

911 Communications Center, 911 N 24th St, Billings, MT 59101

Job Type

Seasonal

Job Number

202600241

Department

Fire Department

Division

City/County Communications Center

Opening Date

10/30/2026

Closing Date

11/4/2026 5:00 PM Mountain

• Description
• Benefits

"Applicants must be currently authorized to work in the United States on a full-time basis."

Position Overview

Salary Range: $40/hour

Work Schedule: Position will work minimal hours/week with days and hours being varied.

Required Application Attachments:

• Resume

Job Summary:

Under direction, performs a variety of day-to-day CAD administration duties to include configuration, maintenance, protocol/response-plan maintenance, testing, and operational support of the Computer-Aided Dispatch (CAD) system used by the Billings Emergency Communications Center and associated public safety agencies. Will work closely with IT support for system-related work, maintenance, network connectivity, or other technical factors; broader IT infrastructure, network, cybersecurity, hardware, and enterprise technology responsibilities remain with the appropriate IT personnel.

Scope of Responsibility:

This position primarily supports the operational maintenance of the 911 Centers CAD system, including authorized updates to protocols, response plans, and related CAD data. Responsibilities are focused on public safety communications operations and do not include general IT administration, infrastructure management, or independent administration of system security and access controls.

Essential Duties and Responsibilities

CAD Administration and Operational Maintenance

• Maintain and update authorized CAD configuration data, response plans, protocols, and related operational information.
• Review CAD data for accuracy, consistency, and alignment with established 911 Center policies, dispatch procedures, and response requirements.
• Maintain documentation of CAD configurations, changes, testing, and related procedures.
• Support the continued accuracy and reliability of CAD functionality used by dispatch personnel.

Protocol and Response-Plan Support

• Review, maintain, and update EMD, EFD, and EPD protocols and related response-plan information as authorized and as operational needs require.
• Apply knowledge of emergency dispatch operations and established protocols to help ensure CAD information supports appropriate call processing and response recommendations.

Significant CAD configuration changes, system-related work, changes affecting the broader technology environment, and work with potential impacts to system security or other City systems must be coordinated with the appropriate IT personnel and completed in accordance with established approval and change-management procedures.

Systems Maintenance

• Perform routine CAD configuration and maintenance in accordance with established procedures.
• Coordinate with Information Technology and the CAD vendor to resolve issues outside the scope of the position.
• Conduct testing before and after protocol system upgrades and significant configuration changes.
• Maintain the integrity and accuracy of CAD operational data.

Perform other duties as assigned.

Qualifications and Skills

Required Qualifications and Skills

• Two (2) years' work experience in project management, reviewing, testing, and validating CAD data changes to ensure accuracy and minimize operational impacts.
• Familiarity with emergency medical dispatch (EMD), emergency fire dispatch (EFD), and emergency police dispatch (EPD) protocols and quality assurance requirements.
• Knowledge of emergency dispatch operations, including call processing, dispatch procedures, response assignments, and the use of Computer-Aided Dispatch (CAD) systems.
• Must be able to pass a State and Federal criminal background check

Preferred Qualifications and Skills

• Previous experience administering, maintaining, or supporting a public safety CAD system, preferably Tyler Technologies New World CAD.
• Coordinate protocol and response-plan updates with 911 Center management, IT, and other appropriate stakeholders.

Physical Demands and Working Conditions

Work is in a normal office environment. Intermittent effort involving lifting of amounts between 5 and 25 pounds required. Work requires high attention to detail and deadlines frequently (between 45% and 70% of the time).

Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.

Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise. The City retains the discretion to add duties or change the duties of this position at any time.

This position is not eligible for benefits.

Employer City of Billings

Address 316 North 26th Street

Billings, Montana, 59101

Phone 4062376210

Website https://billingsmt.gov