An exciting opportunity awaits you at SDS Rx, Powered by DHL! We are a leading nationwide courier company, specializing in the transport of nuclear medicine. Our Mission is to enhance the quality of patient care, one delivery at a time. No matter the circumstance, you can count on us to deliver! Right patient, right place, right time.
The core responsibilities of this role include: monitoring and dispatching in a time-efficient and cost-effective manner and transmitting any concerns or issues to the Customer Service Manager.
Position: Lead Dispatcher
Shift:Tuesday-Saturday 12p-8p
The ideal candidate will also possess the following skills and/or experience:
- 2+ years of Customer Service Experience.
- Excellent knowledge of management methods and techniques.
- Ensure that dispatching is completed with emphasis on cost effectiveness and time efficient manner.
- Maintain current knowledge of routes and locations to assure timely service and accurate information.
- Address problems and requests by transmitting information or providing solutions.
- Interact and communicate with staff in a professional manner.
- Utilize critical thinking skills.
- Utilize tracking/dispatching software - E-Courier.
- Maintain regular attendance and dependability.
- Have excellent communication skills both written and verbal, and interpersonal skills.
- Have excellent computer skills, including but not limited to data entry, documentation skills, organization.
- Have excellent analytical and problem-solving skills.
- Ability to manage multiple projects concurrently, multi-tasking.
Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
SDS RX Lead Dispatcher (US)