Title: Case Manager
Department: San Diego Housing Commission
Reports to: Program Manager
FLSA Status: Full-time, Non-Exempt
The Veteran Interim-Housing Case Manager is part of a multidisciplinary team who serves as the bridge between interim-housing services and essential community resources. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The Case Manager assists the team in understanding resources and needs within the community.
Essential Duties and Responsibilities:
- Provides comprehensive case management to veterans who are seeking housing and related services.
- Interviews veterans to determine housing and other social service needs.
- Provides appropriate referrals as necessary.
- Prepares and maintains confidential case records.
- Consults with service providers and community partners on resource-related issues.
- Ensures confidentiality and controls access to sensitive information.
- Collaborates with clinical team to perform risk management and crisis intervention services as necessary.
- Develops network of trusted contacts within organizations in which to refer and coordinate care.
- Participates in multidisciplinary team meetings.
- Follows care follow-up procedures to ensure veterans received the services they were referred to and do not have any follow up needs.
- Assists veterans to navigate service providers across multiple systems of care.
- Maintain case information and notations within VVSD electronic healthcare record.
- Document client information in the San Diego County Homeless Management Information System (HMIS)
Qualifications:
- Bachelors Degree in Social Work, Sociology, Psychology or related field (or equivalent experience) preferred
- 1+ years case management experience; 3+ years preferred. 2+ years in a customer service focused environment.
- Knowledge of/ experience working with local social service, public health, and VSO organizations and resources is a plus.
- Experience working with a military or veteran population is preferred.
- Familiarity with San Diego County Coordinated Shelter Intake Program preferred.
- Experience working with Homeless Management Information System (HMIS) preferred.
- Excellent written and oral communication skills.
- Must be highly organized, detail oriented, and reliable.
- Ability to communicate clearly and effectively via oral or written means
- Ability to make oral presentations.
- Ability to remain calm and maintain self-control during difficult circumstances and emergencies.
- Ability to adapt to change.
- Ability to respond in a professional manner in all situations.
- Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus.
- Ability to think analytically and evaluate the impact of case management recommendations.
- Ability to set work priorities and to evaluate and create solutions to work related problems.
- Ability to maintain boundaries.
- Ability to assist veterans in developing a budget.
- Ability to deescalate situations including emotionally charged situations.
- Knowledge of case management services and community resources.
Physical Requirements:
- Ability to bend and lift light objects
- Ability to sit for extended periods of time while viewing a computer monitor
- Dexterity of hands and fingers to operate a computer keyboard
- Capable of communicating and exchanging information
- Seeing to read reports and data
- Ability to communicate in English
- Ability to work in a noisy, busy environment