Scrum Master - Lead Contact Center AI initiatives

Diverse Lynx, LLC

  • Hartford, CT
  • 12 days ago
  • $50–$53 Per Hour

Highlights

Expertise in change management, PI planning, executive communication, portfolio coordination, value realization, and complex stakeholder management. Proven success leading large-scale technology and business transformation initiatives.

Numbers & Facts

LocationHartford, CT
Salary$50–$53 Per Hour

Description

Pay Rate: $50 - $53, W2

Location: Hartford, CT/Remote

Duration: 6 months

Role Description

  • 7+ years Scrum Master experience.
  • Lead enterprise-wide transformation programs.
  • Lead Contact Center AI initiatives.
  • Lead cross-product delivery efforts.
  • Expertise in change management, PI planning, executive communication, portfolio coordination, value realization, and complex stakeholder management.
  • 3+ years SAFe working environment experience.
  • Proven success leading large-scale technology and business transformation initiatives.
  • Strong executive presence and stakeholder management skills.
  • Experience navigating complex, cross-functional delivery organizations.

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Required Skills

Agile & SAFe

  • 7+ years Scrum Master experience.
  • 3+ years SAFe working environment experience.
  • PI Planning.

Transformation & Delivery

  • Enterprise-wide transformation programs.
  • Contact Center AI initiatives.
  • Cross-product delivery efforts.
  • Proven success leading large-scale technology and business transformation initiatives.
  • Value realization.

Program & Portfolio Management

  • Portfolio coordination.
  • Change management.

Communication & Stakeholder Management

  • Executive communication.
  • Strong executive presence.
  • Complex stakeholder management.
  • Strong stakeholder management skills.

Collaboration

  • Experience navigating complex, cross-functional delivery organizations.

Skills: Organization Change Management ~ IT IS_CNS_Contact Center_Cisco

Experience Required: 8-10

Thanks & Regards,

Gaurav Sharma

Office : 732-452-1006 Ext 468

Email: gaurav.sharma@diverselynx.com

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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