5+ years of experience in delivery leadership, Scrum Master, project management, Agile program management, or a comparable role. Demonstrated strength in visual management, detailed work tracking, risk management, dependency coordination, and issue escalation.
Numbers & Facts
Location
Grand Rapids, MI
Description
Scrum Master
Hybrid 3 days a week onsite in Grand Rapids, MI. need local within commute
6+months
Required Experience & Capabilities
5+ years of experience in delivery leadership, Scrum Master, project management, Agile program management, or a comparable role.
Experience supporting technology delivery teams and cross-functional business stakeholders.
Working knowledge of SAFe and Agile delivery practices, with the judgment to apply them pragmatically.
Demonstrated strength in visual management, detailed work tracking, risk management, dependency coordination, and issue escalation.
Strong facilitation and stakeholder communication skills, including the ability to make complex delivery information clear and actionable.
Ability to influence, create accountability, and move work forward without relying on formal authority.
Consistent follow-through, sound judgment, and a strong bias toward action.
Preferred Experience
Experience supporting Marketing Technology, digital, customer experience, commerce, or related platforms.
Experience with Azure DevOps, GitHub Issues, or comparable tools.
Experience coordinating vendors or third-party delivery partners.
SAFe Scrum Master, Advanced Scrum Master, PMP, PMI-ACP, or a comparable certification.
Experience in an organization evolving between Agile and more traditional project delivery models.
What Success Looks Like
Leaders and teams have a clear, shared view of work, status, ownership, dependencies, and risks.
Work items and plans contain enough detail to support execution and informed decision-making.
Actions and commitments are actively managed through completion.
Blockers and risks are surfaced early, pursued through resolution, and escalated appropriately.
Team ceremonies and planning activities lead to clearer decisions and stronger delivery, rather than becoming process for its own sake.
Stakeholders view this person as a trusted delivery partner who brings clarity, structure, and momentum.
Candidate Attributes
Comfortable moving between strategic context and task-level detail.
Flexible in approach, but disciplined about outcomes and follow-through.
Calm and credible when surfacing difficult issues or delivery concerns.
Curious enough to understand the work, without needing to be the technical expert.
Collaborative and service-minded, while willing to challenge ambiguity, missed commitments, and unclear ownership.