Scrum Master / Business System Analyst :: Washington DC (Remote/Hybrid)

Scrum Master / Business System Analyst

Duration: 2-3 months

Location: Remote/Hybrid at Washington DC, Eagan MN, St Louis MO, Wilkes-Barre PA, San Mateo CA, Raleigh NC, Morrisville NC

Seeking for an Scrum Master / Business System Analyst to support technology delivery by combining Agile leadership, business and systems analysis, backlog management, and cross-functional coordination. Collaborate with business stakeholders, Product Owners, engineering, architecture, security, and operations teams to translate complex requirements into actionable Agile deliverables and drive predictable, high-quality delivery.

Key Responsibilities:

• Lead stakeholder discovery sessions to define business objectives, scope, requirements, success metrics, and key decisions.
• Translate complex business and technical requirements into well-defined epics, features, and user stories.
• Develop clear acceptance criteria, process/workflow maps, edge cases, and non-functional requirements (NFRs).
• Own backlog health and readiness by facilitating refinement, prioritization, scope management, and story preparation.
• Facilitate Agile/Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Coach team members on Agile best practices and drive continuous improvement in team execution.
• Apply an end-to-end systems perspective to assess upstream/downstream impacts, data flows, integrations, and operational support considerations.
• Partner with engineering and architecture teams to support ROM estimates and document assumptions, constraints, dependencies, and risks.
• Assist with critical production incidents by coordinating information flow, documenting impact and timelines, tracking actions, and ensuring corrective actions are completed.
• Incorporate applicable security, privacy, performance, and operational requirements into delivery artifacts
• Maintain executive-ready status reports, planning materials, action logs, and other delivery documentation.

AI/ML & Automation Responsibilities:

• Apply practical knowledge of AI/ML concepts, use cases, limitations, risks, and governance considerations to technology delivery.
• Identify opportunities to use approved AI-enabled tools and automation to improve requirements analysis, planning, reporting, and delivery workflows.
• Evaluate AI/ML opportunities from a business, technical, risk, and governance perspective.
• Support responsible adoption of AI-assisted approaches while maintaining appropriate security, quality, and governance standards.

Required Qualifications:

• 5+ years of experience as a Business Systems Analyst, Technical Product Owner/Analyst, Scrum Master, or similar hybrid technology-delivery professional.
• Strong hands-on experience with Agile and Scrum methodologies.
• Demonstrated Scrum Master capabilities, including facilitation, coaching, conflict resolution, blocker removal, dependency management, and continuous improvement.
• Strong backlog refinement, prioritization, and readiness management experience.
• Strong systems-thinking skills with the ability to understand end-to-end processes, integrations, data flows, dependencies, and operational impacts.
• Technical understanding of SDLC, DevSecOps, CI/CD concepts, APIs/integrations, application environments, logging, and monitoring.
• Experience with Agile lifecycle/work management tools such as Jira, Azure DevOps, VersionOne, or equivalent.
• Experience with ServiceNow or equivalent ITSM/ticketing platforms.
• Practical understanding of AI/ML concepts and AI-assisted technology delivery.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Ability to manage ambiguity, competing priorities, dependencies, and delivery risks.
• Excellent written and verbal communication skills with the ability to lead cross-functional discussions and communicate with senior stakeholders.
• Proficiency with Microsoft Word, Excel, and PowerPoint, or equivalent productivity tools.

Preferred Qualifications:

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar Scrum certification.
• Experience with Scaled Agile Framework (SAFe) or other scaled Agile approaches.