School Operations Supervisor

This role is responsible for managing complex operational activities, resolving escalated issues, driving process improvements, and leading cross-functional initiatives that support enrollment, student account administration, and customer experience objectives. The incumbent exercises independent judgment, provides guidance to less experienced team members, and collaborates with internal stakeholders to develop and implement solutions that improve operational efficiency, quality, and service outcomes.

Job Description
Summary: The Private School Operations Supervisorserves as a subject matter expert for K12 Private School operational processes and support services. This role is responsible for managing complex operational activities, resolving escalated issues, driving process improvements, and leading cross-functional initiatives that support enrollment, student account administration, and customer experience objectives. The incumbent exercises independent judgment, provides guidance to less experienced team members, and collaborates with internal stakeholders to develop and implement solutions that improve operational efficiency, quality, and service outcomes.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Serve as the primary escalation point for complex operational and account-related issues requiring advanced analysis and resolution.

• Independently manage and prioritize high-volume service queues while ensuring adherence to service level agreements and operational performance standards.

• Perform and oversee complex student account administration activities, including course loading, enrollment modifications, account maintenance, refunds, and payment processing.

• Analyze operational trends, identify root causes of recurring issues, and recommend corrective actions and process improvements.

• Lead and participate in cross-functional projects involving Enrollment, Academics, Finance, Customer Support, Product, and Technology teams.

• Develop, document, and maintain standard operating procedures, workflows, and training materials.

• Provide informal coaching, training, and operational guidance to team members and new hires.

• Monitor quality standards and conduct audits to ensure accuracy of transactions, data integrity, and compliance with established policies and procedures.

• Evaluate existing operational processes and recommend enhancements that improve efficiency, customer experience, and business outcomes.

• Support implementation of new systems, tools, operational initiatives, and business process changes.

• Research, analyze, and resolve issues affecting students, families, schools, and business partners that require coordination across multiple departments.

• Generate and interpret operational reports and metrics to identify performance opportunities and support decision-making.

• Serve as a subject matter expert for Salesforce CRM, enrollment systems, order management systems, and related operational tools.

• Lead special projects and strategic initiatives with defined business objectives and deadlines.

• Perform other duties as assigned.

Minimum Required Qualifications:

• High School Diploma or GED required.

• Associate's degree preferred.

• 4+ years of directly related operational, enrollment, customer support, or administrative experience; or

• 3+ years of progressively responsible experience within K12 supporting school operations, enrollment services, or related functions.

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS:

• High level of attention to detail with focus on quality while working in a high-volume environment

• Demonstrated ability to work independently in an effective and efficient manner

• Excellent customer service skills and prior experience providing customer support

• Excellent time management and organizational skills

• Strong written and verbal communication skills

• Ability to respond appropriately to feedback, mentoring and coaching Ability to effectively manage competing priorities in a deadline driven atmosphere, and demonstrate resilience

• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.

• Flexible schedule with ability to work additional hours as needed

• Ability to travel 5% of the time (minimal, if any)

• Ability to pass required background check Demonstrated subject matter expertise in private school operational processes and systems.

• Proven ability to independently manage complex operational assignments and resolve non-routine issues.

• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.

• Experience leading projects, coordinating stakeholders, and driving process improvements.

• Ability to exercise sound ju