School-Based Health Receptionist Float
Job Type: Full-time / Non-Exempt
Location: Multiple School-Based Health Sites throughout Muskegon County
Hackley Community Care (HCC) is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality, integrated healthcare services to the residents of Muskegon County and surrounding communities. We are seeking a friendly, organized, and customer-focused School-Based Health Receptionist Float to support our School-Based Health Program by providing exceptional front office and administrative support at multiple school locations throughout the county.
Why Join Hackley Community Care?
At HCC, you'll be part of a compassionate team dedicated to improving the health and well-being of our community. We value our employees and offer a comprehensive benefits package, including:
- Medical, dental, vision, life, and disability insurance
- Generous paid time off (PTO)
- Paid holidays
- Quarterly bonus
- Retirement plan
- Employee vendor discounts
- A collaborative, mission-driven work environment
- Opportunities for professional growth and development
What You'll Do
Under the direction of the School Program Manager, the School-Based Health Receptionist Float will:
- Welcome students, families, and visitors in a professional and friendly manner.
- Answer incoming phone calls and assist with patient inquiries.
- Register patients and accurately collect demographic and insurance information.
- Verify and update insurance information.
- Schedule and coordinate patient appointments.
- Obtain and document required consents and registration paperwork.
- Maintain accurate patient records and documentation.
- Assist with outreach efforts to help fill provider schedules and improve patient access to care.
- Travel to multiple school-based health centers throughout Muskegon County as needed.
- Provide outstanding customer service while maintaining patient confidentiality and HIPAA compliance.
Job Qualifications
- High school diploma or equivalent required; some college coursework preferred.
- One to two years of experience working with school-aged children preferred.
- Medical office, patient registration, or healthcare customer service experience preferred.
- Excellent communication, organizational, and customer service skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Basic computer skills and the ability to learn electronic health record (EHR) systems.
- Valid driver's license and reliable transportation to travel between school locations.
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